Attended the Mississauga store to purchase chlorine. Upon presenting their coupon for 40% discount for up to a maximum of two containers ($6.00 discount), I was told that the store does not accept coupons that are printed from their online catalogue on their website, and that the coupon must be clipped from their hardcopy catalogue not from their website catalogue. I spoke with the manager Mike who stated this policy is being strictly enforced by corporate head office, is a change from past practices, and I should take it up with their head office. I have been a customer for at least fifteen years and have used these coupons since inception by printing them from their online catalogue for the over 100 litres of chlorine I purchase annually. It is ludicrous in this paperless day and age to expect customers to now order a hardcopy catalogue to be shipped through the mail in order to use any coupons that are contained therein. Nowhere on their website does it state to do this. This ridiculous change in policy amounts to misleading advertising and very poor customer relations. The corporate office did not have the courtesy to return my phone call or email. Going forward, I will take my future business to their competitor across the street.
- Approximate cost of services:
- $15.00