HAD THIS COMPANY INSTALL A METAL ROOF YEARS AGO AND JUST RECENTLY EXPERIENCING A SQUIRREL INFESTATION PROBLEM. SQUIRRELS HAVE BEEN CHEWING ON THE ROOF'S END-CAPS (MADE OF PLIABLE TIN) AND ENTERING MY HOME THRU THE CHEWED ENTRY POINTS AND CAUSING EXTREME DAMAGE IN MY WALLS AND CEILINGS. I REPORTED THE GRAPHIC SQUIRREL PROBLEM TO THE COMPANY AND EMAILED THEM PICTURES OF OF THE DAMAGE. THE COMPANY SAYS OTHER CUSTOMERS OF THEIRS REPORTED RODENT ISSUES WITH THEIR ROOF.
THE UNPROFESSIONAL ANSWER I GOT WAS "IT'S AN ACT OF GOD AND ITS TAKING NO RESPONSIBILITY TO THE CHEWED TIN ROOF MATERIALS . MY QUESTION IS HOW IS THIS AN ACT OF GOD WHEN THE MATERIALS USED ON THE ROOF AND IMPROPER INSTALLATION AN ACT OF GOD? THE COMPANY WILL REPAIR THE PROBLEM REPLACING THE FAULTY ENDCAPS AT A COST. ANY CUSTOMER SERVICE IS VIRTUALLY NON-EXISTENT. THEY SAID THEY WOULD BACK. STILL WAITING. HORRIBLE. i CALLED HEAD OFFICE IN BC TO COMPLAIN -- JUST AS BAD CUSTOMER SERVICE NO-CALLBACK ON THIS FAULTY MATERIAL/INSTALLATION ISSUE.
- Approximate cost of services:
- $25,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Jeff,
Sorry to hear of the issues you’ve been having. As we spoke of yesterday, we’ll be out to install some pest control devices which we expect will solve the problems. We appreciate your business, and thank you for purchasing the last roof you’ll ever need.
Thanks,
Interlock Roofing