After reading other reviews about snow/ice damage caused by this roof, we were very clear with the salemen on the snow in our area. This was all addressed with the salemen. We signed up, deposit...were given a start date and install was delayed by almost a month.... A few weeks later we were contacted by the Installation Manager Tony about the snow issue and were told there would be more charges - this was not told to us by the salemen. We were not given an opportunity to pull out of the agreement as it was past the permittable period.....but now they wanted extra money. This was addressed with John the salesman....and shortly after....he responded in writing that everything would be taken care with no extra charges and everything would be perfect.
After our first winter with the new roof the one side of the house with snow bars/cleat has no snow/ice damage to the eavestroughs. However two other valley areas that were addressed at the onset and have minimal snow cleats, the ice/snow has damaged the eavestrough. Our eavestrough need to be replaced, we will deal with that..... however customer service at the company is pretty much non existent. We have written to the company, installation manager Tony and the salesman John. In all our correspondence we never asked Interlock to replace our damaged eavestrough. There were three emails sent and non of them asked to have that done. They sent a technician out ...to observe the issue....at the time he was here, one of the vents this company installed.....was missing....we had a 8 to 10 inch clear exposed hole into our attic..... to all the elements.... This vent and the others were installed by this company. The technician had a damaged vent to temporarily replace the opening into our attic.... and told us they would have to replace that cover with a new one.. He also told us someone would be in touch with further info for the snow bars/cleats.
We have asked for customer service and recommendations to prevent that snow problem from damaging the new eavestrough we are to install. But we have not heard anything! It's been almost 2.5 months now since. We received three phone calls from their reception...and each time it appeared they didn't know what was going on. Now it's been 2.5 weeks and we have not heard further from their installation Manager Tony.
I had my new Interlock aluminum roof installed about 2 months ago, it looks great, have had many neighbours say it looks like a slate roof! Very pleased with the product.
I was also very pleased with our sales person Bruce. He was extremely knowledgeable and had an answer for all of my questions! Glad I went with this product!!
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Our new Interlock aluminum-shingle roof was installed last fall. It looks great, and has exceeded our expectations in terms of appearance and function. The installation was completed quickly, by careful and courteous installers, with minimal mess and disruption.
A few specifics to mention - when the snow slides off the roof there is a rumble like an avalanche just before it begins to give way, (after the first few times you get used to it) and then a curtain of snow and ice heavily thunder down into a line of piled snow a few feet away from the house resembling a barricade. Snow guards are essential! Plus, if you have a patio, deck, garden, and/or decorative landscaping next to your house, ensure all ornamentation, furniture, and moveable fixtures are either removed for the winter or placed in an area that will not be affected by the avalanche of snow.
We have not detected any increased noise from rain, and in fact, because the aluminum shingles are installed directly over the asphalt shingles, the sound may even be muffled.
We have noticed that our heating bills this past winter have been lower than previous years. There may be a number of factors, but we suspect that one is our Interlock aluminum shingles. We look forward to this summer to see if our cooling bills will be decreased.
If you are looking to replace your asphalt shingles, we would highly recommend choosing Interlock!
Excellent from start to finish!! Our roofing consultant, Bob, was very thorough and very knowledgeable which instilled confidence in our decision in choosing Interlock for our new roof. Jeremy the installer was excellent, very diligent and holds himself to a very high standard of quality workmanship and takes great pride in his work. It was nice to see that Bob visited during the installation and afterwards to make sure we were happy with everything. Overall an excellent experience, excellent quality product and a superior job on the installation. Highly recommend this Company and their superior product and service.
I am very pleased with my roof. It looks amazing. It is reassuring to know that my roof is guaranteed for 50 years and therefore, I am confident that the quality is exceptional. Bob, the salesperson is very knowledgable about all of the products available and is an excellent customer service representative.
We're very happy with the expedient and quality service we got, the cost never changed from the initial consultation and our roof looks amazing!
All of our neighbors keep complimenting us on our choice of material and how it looks so great.
Contrary to what people say about how noisy metal roofs are when it rains we've noticed no difference in sound compared to our old ashfault shingles.
it Was a positive experience right from the start. The sales representative John was prompted, willing to answer all our questions, and didn’t make us feel pressured at all. The price was less then expected, making the decision that much easier. The material was able to be delivered earlier then suggested schedule, which was a blessing for us. The installers worked through gruelling snow and cold to ensure the project finished on time. When the installation was complete I had a beautiful new roof that gave the house a new look. Even my neighbours were impressed. My only negative has to do with the weather. Because of the amount of snow which fell during the project, it was hard to gauge how much clean up was still needed. If a follow up clean up in the spring when working on winter month projects was provided, the service would have been perfect. In the end, I have Interlock to thank for a beautiful roof. Thank you. Job well done.
Our new metal roof was installed very efficiently by just one installer in less than a week...we have had no problems during the first 4 years and are completely satisfied. We are seniors and it is very reassuring that we will never have to worry about roof replacement again
Sue and Dave Cole
Interlock Metal Roofing Systems is one of North America's largest metal roofing manufacturers. Our highly-durable aluminum roofing product is available in many different colours, designed and tested to be attractive and last a lifetime. We offer homeowners a trend-setting, elegant and environmentally sustainable option and peace of mind for many years to come. We stand by what we sell with an industry-leading Lifetime limited 50-year transferable warranty. We are proud to offer you the last roof you will ever need.