We visited Interiors only store on Bloor West and started some discussions about blinds we might need in the house.
Although we have done some measurements, we were encouraged by one of the store representatives to use the ir measurement service. We were told we can do the measurements of all the windows we might want blinds even though we are not going to order them right away.
We agreed, paid 75$ plus tax and scheduled an appointment, The work was done promptly and took at the most 30 min.
1 week later, I got a call, received a partial cost estimate over the phone, As I was planning to compare different offers from other 2 stores, I asked for an email with all the details of the measurements and estimates.
I have been informed that measurements will not be disclosed and that they belong to “Interiors Only”, despite the fact that the “measurement service” was paid and not complementary to ordering blinds from this company. The lady told me I have paid for the work, but not for the outcome of that work, which is the measurement itself.
If what we have paid for was an estimate and not a measurement, we were not informed properly by the stores representatives. They deceived us in believing that what we are paying for it's a professional measurement of the windows , independent of where we would order the blinds.
I find this sales practice unacceptable, deceiving and unfairly treating customers and I am sure I will never put my foot in that store ever again.