Imperial Carpet & Home Inc

Carpet & Rug Retailers
1177 Caledonia Rd Toronto ON M6A 2X1
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Carpet & Rug Retailers
Imperial Carpet & Home Inc
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83%

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Reviews by rating (past 12 months)

Reviews for Imperial Carpet & Home Inc

Average customer rating:
8.1 10 (27 reviews)

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Sarah from Toronto
Sarah from Toronto
4 reviews Toronto, ON
0/10

Wall to Wall Carpet & Custom Runner for Stairs

We purchased BEAUTIFUL wall to wall carpet that was installed crooked. A custom runner that severly damaged our stairs on installation. They paid to fix half the damages, and refused to fix the rest. Don't let their selection fool you, and don't do anything custom. You'll be disappointed and out of pocket. We were extremely disappointed with the experience and the end result.

0 of 1 people found this review helpful.
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Company Response

Imperial Carpet and Home has been in business for over 45 years and stand behind our products and service. Our installers are perfectionists and install complex custom stair case runners daily. In this case we informed the client that painting would be required after the install because we had to remove heavily painted quarter round in an older home. The installer returned several times to ensure the customer was satisfied with the end result. “The Imperial Difference” is the reason we have thousands of returning happy customers.

John Kozoronis - President, Imperial Carpet & Home

Amanda from Toronto
Amanda from Toronto
1 review Toronto, ON
1/10

Carpeting

Three years ago, we purchased a wool berber rug for our basement and stairs at Imperial. We worked with a salesperson to select a high-quality, durable carpet. The recommended carpet was expensive, but we wanted to ensure we choose a long-lasting carpet.

Now, after just three years, the carpet on the stairs has worn right down to the base material (three people live in our house, no pets). It is unreasonable wear for a supposedly good, durable carpet. Imperial refuses to stand behind their product and the advice that was given to us. They won't even send a rep to see the issue. Imperial also refuses to give us the name of the manufacturer.

Imperial was the place where my entire family purchased their rugs, however, we will no longer be seeking their services due to their inability to stand behind their products and advice.

2 of 2 people found this review helpful.
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Company Response

Imperial Carpet and Home has been in business for over 45 years and stand behind our products and service. Our dedicated team of Interior Designers help our customers choose the perfect carpet within a specified budget for the correct living space. We regret your experience was unfavourable. In the carpet industry no manufacturer provides warranty on stairs. We welcome the opportunity to change your mind and let you know why “The Imperial Difference” is the reason we have thousands of returning happy customers.

John Kozoronis - President, Imperial Carpet & Home

Kasia in Toronto
Kasia in Toronto
1 review Toronto, ON
0/10

home reno

Horrible service...the older lady in the store sorry forget the name looks you up and down when you enter the store and directs you accordingly where she thinks your price range is. When I told her what I am looking for ,she rudely replied if its not here you will not be able to find it anywhere else ! horrible horrible service ......needles to say i will take my business somewhere else

2 of 2 people found this review helpful.
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Company Response

Imperial Carpet and Home has been in business for over 45 years and stand behind our products and service. Our dedicated team of Interior Designers help our customers choose the perfect carpet within a specified budget for the correct living space. We regret your experience was unfavourable. We welcome the opportunity to change your mind and let you know why “The Imperial Difference” is the reason we have thousands of returning happy customers. John Kozoronis - President, Imperial Carpet & Home

Victoria in Riverdale
Victoria in Riverdale
8 reviews Toronto, ON
10/10

Carpet installation

We were faced with a sewage flood over the holidays that left us unexpectedly replacing the carpet in our finished basement. The insurance estimate was low, so we were working on a tight budget. Despite this, I was determined to get a decent carpet. Thanks to Nikko and the great prices at Imperial, we're getting a beautiful wool blend berber and I couldn't be happier. Nikko is exceptionally professional, polite, and a pleasure to deal with. The guy who came to measure, Habib (I think), was also extremely gracious. When I was in the store, the owner introduced himself and ensured that I was served within minutes of arriving...I can't say more to compliment this place (and I shopped around - virtually every carpet store in the city saw me, and none came close to matching up to Imperial in any sense :)).

1 of 1 people found this review helpful.
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Christine from Davisville Village
Christine from Davisville Village
14 reviews Toronto, ON

First Review

9/10

Basement carpet installation

When we finished our basement this Spring we knew that we wanted to install carpet to add warmth to the space. Carpet was also a practical choice because the concrete sub-floor is uneven and we weren't interested in the cost involved with levelling it. The rubber underpadding that Nicko recommended did wonders to level the floor and the guys finished the entire installation job in a few hours. The edges are so well done that we won't even need to add thresholds where the carpet ends and the tile begins. Their price was slightly higher than others we looked into when shopping around but the quality reflects why.

1 of 1 people found this review helpful.
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Anna from Willowdale
Anna from Willowdale
8 reviews Toronto, ON

First Review

8.5/10

carpet and flooring

If you are looking for carpeting you should visit Imperial Carpet. They have a large selection of rugs and other flooring options. The staff is very knowledgeable. They take the time and show you a variety of options in your price range. We had a problem when our rug arrived. It had a bit of an odour to it. They quickly sent a rug restorer/cleaner. He took the carpet and aired it and cleaned it. The odour disappeared.

1 of 1 people found this review helpful.
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Dave & Lisa - North Toronto
Dave & Lisa - North Toronto
21 reviews Toronto, ON
8.5/10

New Chobi Area Rug

Great selection. Helpful staff including owners that are almost always there. Directed us to pick the perfect area rug in size and colour to match our dining room. Very happy!

1 of 1 people found this review helpful.
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More about Imperial Carpet & Home Inc

You are invited to visit the finest and largest international manufacturer’s rug gallery in the world. We accommodate over 100, 000 square feet of merchandise showcased in Toronto for over 45 years. Best in quality and the latest fashion designs and customer service by professional designers at wholesale prices.
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