We purchased BEAUTIFUL wall to wall carpet that was installed crooked. A custom runner that severly damaged our stairs on installation. They paid to fix half the damages, and refused to fix the rest. Don't let their selection fool you, and don't do anything custom. You'll be disappointed and out of pocket. We were extremely disappointed with the experience and the end result.
- Company Response
Imperial Carpet and Home has been in business for over 45 years and stand behind our products and service. Our installers are perfectionists and install complex custom stair case runners daily. In this case we informed the client that painting would be required after the install because we had to remove heavily painted quarter round in an older home. The installer returned several times to ensure the customer was satisfied with the end result. “The Imperial Difference” is the reason we have thousands of returning happy customers.
John Kozoronis - President, Imperial Carpet & Home