We were faced with a sewage flood over the holidays that left us unexpectedly replacing the carpet in our finished basement. The insurance estimate was low, so we were working on a tight budget. Despite this, I was determined to get a decent carpet. Thanks to Nikko and the great prices at Imperial, we're getting a beautiful wool blend berber and I couldn't be happier. Nikko is exceptionally professional, polite, and a pleasure to deal with. The guy who came to measure, Habib (I think), was also extremely gracious. When I was in the store, the owner introduced himself and ensured that I was served within minutes of arriving...I can't say more to compliment this place (and I shopped around - virtually every carpet store in the city saw me, and none came close to matching up to Imperial in any sense :)).