I can't believe how fast, efficient and friendly the customer service department was in Burlington, Ontario..when I got there 17 people were in front of me...I was served and out of the store in 14 minutesm and there were only 3 people working in the department.
Given the small size of my closet, I needed to change the configuration in order to add more hanging closet space. With their easy-to-use organizer, I was able to put up a multi-level set of racks that are quite elegant. The only downside was that it was not adjustable width-wise, and I had to use a band-saw to cut it to length.
We purchased expensive leather sofa & chaise with accessories, waited and waited. Upon arrival it was not what we wanted, back to IKEA & thought problem was solved, not. They, Sofa employ. & resolutions re-ordered same WRONG item, again. We went back to return and met a REAL customer service person, Katherine (tall,thin with drk. wavey hair), super efficient and very nice. We were so angry, just wanted to return. This lady made up for everything and actualy changed our minds regarding our bad IKEA experience. You have a problem when dealing with Burlington, IKEA, don't waste your time, ask for Katherine and avoid all the stupidity and running around. Our only other question beyond everything else is, why is this person not manageing the dept.???
IKEA furniture is great looking (most of the time) and easy to assemble and sometime disassemble. Its sturdy too - lasted years with kids. Also when we needed a part that went missing IKEA had lots of extra ready and waiting - they didn't even charge us for them!!
I am a mom of six children, who has a very small and tight budget. Over the years, I have learned that if I have any furniture needs for my children, whether in their teen years or toddlers, Ikea is where to go. They have proven over many years to me that their furniture lasts, they retain their good looks and style so much so that it can be handed down and still look good and relevant. It also takes a lot of wear and use without compromising it's strength and quality. Ikea provides beautiful quality kids furniture at terrific prices.
The staff was quite helpful in helping select the appropriate furniture to fill my office furniture requirements. What they selected gave me the opportunity to put it in several positions to change the look and application from a tall book case to a lower cresenda type office shelf and table. The desk gave you lots of surface space for your computer and still a large work area. This all came in at a fraction of the cost of similar layouts from local office equipment suppliers.