We used Hometurf for the first time this year with the Complete package. We also received a free over-seeding when we signed up.
After 1 season, our backyard looks great! We noticed the biggest difference after the first weed application. Our front yard hasn't seen much of an improvement unfortunately. While the dandelions were eliminated, there are other weeds that did not react to their weed application. They did come once while we were home and it looked like they were very thorough (we could also tell this from the aeration and fertilizer applications).
We were told when we signed up that they would call the day prior to application but we never received any calls.This wasn't a huge issue but it was a pain if we were late cutting our grass because then we couldn't cut for a few more days. We also found that they never shut the backyard gate when they left (we don't have dogs, but we still don't leave our gates open).
We did sign up for a 2nd season, the few minor annoyances weren't enough to dissuade us, and are hopeful the front yard looks as good as the backyard.