Poor Service and Terrible Cancellation Policy
After 2-3 years of using this company I have seen zero improvement in my lawn. In fact, my lawn looks worse now. They automatically assume that you want service each year and charge you every year unless you call into cancel. You need to prove that you cancelled in order to stop the service. I called in early in the year but forgot my cancellation number so I have to pay for the entire year even I cancelled earlier in the year. Poor customer service and they didn't really listen to me.
- Approximate cost of services:
- $250.00
- Company Response
Our customers are our most important asset, and we are extremely sorry to hear that you had a negative experience and our services did not meet your expectations. We would love to resolve this issue, so please feel free to call our office at 1.888.791.8873 and speak with our customer service manager Desiree to discuss the problem and come up with a solution.