Protection Plus

Alarm Systems
1540 Lodestar Road, Units 10 & 11 Toronto ON M3J 3C1
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HomeStars  >  Alarm Systems in Toronto  >  Protection Plus  >  Very unhappy customer
Racheal Lawrence
Racheal Lawrence
0 reviews Vaughan, ON

Very unhappy customer

Our family is very unhappy with the service of Protection Plus. On Dec 4, we had an alarm system installed. Since the second day, we've had nothing but issues with the service. Protection Plus takes days for follow-up, and sometimes no response. We are still waiting to hear from Alan about our request to cancel our services. I do NOT recommend this company.

Approximate cost of services:
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Company Response

Hello Racheal,

I have to admit, I am disappointed reading your comments. We at Protection Plus have bent over backwards to try to help you get your fathers alarm system sorted out. We arranged for a Technician to do the alarm takeover on a Saturday, which is difficult this time of year. He was warned by a previous technician that the system was very old and not functional. There were obscure Sentry wireless devices (long been discontinued) in the system that had trouble conditions. Our technician replaced two of these devices out of goodwill at no charge. When he left on that Saturday, everything was working.

You mention the problems started later on that day. I am not sure what phone number you were calling, but we have technicians on call 24 hours a day including weekends. Certainly Monday through Friday 9:00am to 5:00pm, you can ALWAYS get someone by calling our office. Considering that you say you can’t get in touch with anybody, you have had dealings with at least five of our staff. Our technician offered to call your Father on the Monday night to troubleshoot what the issues were. It was determined that four of these old Sentry contacts had low battery conditions. Rather than replace these old contacts you chose to try to order batteries on the internet. Our tech sourced out and sent you what you needed to get. That is the last we heard about this. You were going to get in touch with us if there were still issues.

As far as cancelling the service, I already explained to you that Allan is out of town until sometime next week so I don’t know why that is brought up again. I also told you we would not enforce the binding three year contract your father signed with us. If you are not interested in having any of the issues taken care of, we will definitely void the contract your father signed and issue a refund. Honestly, I don’t know where your comments are coming from considering we tried our best to correct issues that were not of our making. We would rather let a customer go than force them to remain with us being unhappy.

We have already made arrangements to remove our equipment today (after 5:00pm), after which a refund will be processed.

If nothing else, you have proven that our reviews are legitimate. Despite this type of situation, we have a 9.9/10 rating.

I wish you the best of luck and I hope you find a company more to your liking.

Rod Mackie
Vice President
Protection Plus