- Approximate cost of services:
- $1,800.00
- Company Response
Thaks you for get your locks form Protection Plus. We appreciate your business and your review.
Thaks you for get your locks form Protection Plus. We appreciate your business and your review.
Thank you very much. all the best with your new Protection Pluslocks and secured home.
I want to clarify a couple of things. We have not had a price increase since you became our customer. You mention declining service over the years, yet your file has no record of negative feedback or issues until this recent, chargeable Police dispatch. I want to remind you that charges for Police response stem from the municipality, not Protection Plus. Protection Plus does not absorb these charges.
I apologize that it took longer than usual to get answers for you. You were informed that I would not be in the office until after February 5th. February 12th, I sent an update email informing you we were still awaiting answers from the monitoring station. At no time did we forget about your concerns, but yes, it took longer than expected.
For your information, I do not lie in people’s faces. To suggest this is ridiculous and insulting. I never said you didn’t supply an emergency contact; I told you never had a home phone line for us to call. As I explained, panic signals are emergency signals. The procedure is to call the premises and then dispatch the police. With no premiPoliPolice, the monitoring station went right to dispatch the police.
You compare it to another dispatch that happened just over five years ago. I will repeat: I have no way of knowing or finding out the particulars of a dispatch from over five years ago. To expect otherwise is not reasonable.
We are just thankful that this panic button activation was accidental on your part. Our discussion and your perspective would be very different if this were an actual event, as we responded following ULC protocol to notify the police as soon as possible.
Despite the rather personal nature of your comments, I want to thank you for the years of business, and I wish you all the best in the future.
Rod Mackie, Vice President
Thank you for your business. For any of your locksmith or physical security needs, don't hesitate to contact us
Replace door locks and security dead bolts and fix and replace alarm system and components
Thanks for using Protection Plus for your locks and alarm system needs. All the best.
Installation of 3 Smoke & Carbon Monoxide detectors
Thank you for your kind review and your business. Stay safe.
Thanks for getting your security system from Protection Plus.
Thank you for getting your Mul-T-Lock Keys and locks from us at Protection Plus. All the best.
Thanks for your business. Glad you are satisfied with your door locks form Protection Plus.
Thanks for your business
Since 1994, over 20,000 Canadian home and business owners have chosen PROTECTION PLUS® to provide them with customized, integrated security solutions.
PROTECTION PLUS® is Canada's Premier Authorized Honeywell Security Dealer, Resideo, Qolsys, ALARM-i Video Alarm Verification and ALARM.com.
Other premium brands we use include MUL-T-LOCK, MEDECO, ALARM-i, Madico Security Film, Openpath Access Control and more.
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