I set up an alarm system and a home camera system with them. The alarm system was excellent from the word go. The camera system, unfortunately, was another story. I was having a few issues with it. No issues with the camera but, with some of the functionalities that I specifically wanted.
But, I have to say, that their people, Steve (their account manager) and Jason (their service person) are 2 of the amazing and most patient people I have dealt with. There was a time that I had lost my patience because I wasn't getting what I had expected and I felt that it was taking too long but, these 2 guys were on it. They worked with me till I got the functionality that I wanted.
They were 2 of the most customer oriented people I have come across. I would specifically like to acknowledge Steven and his customer service.
I intentionally went with a Canadian business as I was not too keen on supporting the big corporations. Though there was a time when I questioned my decision (mainly because I was getting impatient) but, I maintain that it was the right decision. Hopefully this level of service will continue in the the years to come.
Kudos to the team.