We had been thinking of redoing the kitchen for a while and then we thought of who might do the work. We had been long time customers of Home Hardware for years before we moved so we thought about what they could offer and the price. The local store was nearby and we liked the products. The planning was good as were the contractors. We are in the latter stages of the work and we are pleased.
We hired Home Hardware Kitchen department to design and install our kitchen. We had tried working with a couple other designers but felt pressured and treated like just a number. We also were not offered option of doing as much or as little of the work ourselves as we wanted. Working with Asif Iqbal, Home Hardware designer, was calming and comfortable. We felt heard and he did not execute till we all felt comfortable with the design. I am known to be a picky and detailed oriented person. The results were fabulous! We're very happy with the job!
Selected 92" vanity for upstairs bathroom from Asif at Appleby Home Hardware. Asif effectively assisted us with the design and selection. Drawers and cupboards are all slow-close. We went from a one-sink vanity to a two-sink vanity as there is sufficient room. Vanity was delivered and installed on schedule. We are pleased with the style, colour and appearance. Our vanity top will be delivered soon. At this point, no downside, no disappointment.
If you’re looking for a kitchen renovation, I’d advise you to look elsewhere.
By the time my renovation was "finished", there were 1/4-inch gaps in the mitred baseboard seams; visible marks on the painted walls; and crumbled tile grout. The pull-outs beneath the kitchen sink banged against the cupboard doors below. After complaining again and again (and being told I was "fussy"), the baseboards and paint have been fixed and the pull-outs mostly fixed, but my kitchen still has a chip on one door, a crack in the crown moulding and crumbling grout in the tile floor.
Here's what went down: To begin with, the kitchen designer, Asif, drew up a good design. He listened when I wanted changes to suit my lifestyle. He answered my questions and helped me choose materials.
Strike one: To address the cold floor, the contractor suggested that I get spray foam insulation installed using a company he knew. He arranged the job, and recommended that I vacate my home while the insulation off-gassed. During that time, he lost my house-key. He called a locksmith and, unbeknownst to me, kept a key for his crew, too.
When that contractor went on vacation, his sons continued to work. They used "their" key to let themselves in my house each morning --- long after I had returned to stay home again (and had told them so). They would not even ring the doorbell. I knew that they would be arriving each day, but it was still unsettling to have them just unlock the door and walk in.
One afternoon, after they'd left for the day, I went upstairs to change my clothes. I was standing in the loft with no pants on, when I heard the key turn in the door lock downstairs, and one of the contractors called out, "It's just me! I left my coat! I'll lock the door behind me!" The next morning, I asked for "their" key.
Strike two: The contractors heated their lunches in my not-yet-installed microwave. The first day it was installed over my stove, I had the pleasure of cleaning out the dried-up spatters from their lunches.
Still, at the end of the day, I can overlook a few issues if the work is done well. Unfortunately this wasn't the case.
The seams of the crown molding looked "rubbed" or "worn", which they tried to cover with a waxy touch-up marker, but it showed; the gaps in the mitered baseboards were 1/4-inch wide - filled with caulking (but that doesn't work to fill such large gaps); the light rail was chipped and poorly patched; and the undersink pull-outs fell and chipped the cupboard door below.
Twice I expressed my disappointment to the contractor. The first time, he responded that "some people are fussier than others"; then he said that if I were going to expect a better job, I should have "paid more like $40,000". (He later apologized via text.)
That was strike three. Apology aside, neither of those responses to a customer complaint is acceptable. I do not accept the blame for someone else's poor workmanship.
The contractor returned a few times to correct badly mitred baseboards and to touch up paint. It looked terrible, with brush marks on the walls and baseboard paint spilling onto the wall.
After I forwarded a draft of this review to the Home Hardware kitchen designer, the store owner met with me and the designer, and they sent out someone to fix the crumbled grout and poor paint job. They adjusted the under-sink pull-outs.
I will say that the one thing the contractors did well was tile backsplash: it looks great. The electrician's work was also excellent, and the installers for the granite countertop were good.
I'm also happy with the fixtures - nice countertop, good floor tile, decent cupboards - but upon completion, much of the workmanship was sorely inadequate.
But it's still not finished. When someone came to change the scratched cupboard handles, he chipped the cupboard door. Now the crown molding is cracking at the seam. The grout in the floor tile is crumbling again.
These are little things, but it's been 9 months and I still have to call and complain or they won't get fixed. I hired another contractor to renovate my bathroom and didn't have any such problems. He even used the left-over grout from the kitchen job to tile the bathroom floor, and it's not crumbling the way the kitchen grout does.
I would NOT recommend the Appleby Home Hardware in Burlington for a renovation project, particularly a kitchen.
Our experience with Home Hardware Appleby Burlington was wonderful. They have an abundance of products in such a small store and Asif helped us create a Masterpiece kitchen for our new home. We have trusted Asif's expertise in the last few custom homes we have created- you are a true gem! We wanted to keep his professional design to ourselves, but feel it is worth sharing our experiences for others to benefit.
Thank you Asif & Home Hardware.
Just finished 2 projects using Applelby Home Hardware. Great designer on staff, Asif, takes time to work with you, and he is backed up with a fantastic team of people in the store who know what they talking about. Thank you to everyone.
Tim asst. and he listens Tim spends the time explaining how to make your job go better without any problems and makes sure the items (which are always in stock) will fit and look good at a reasonable price. . Home hardware is a Canadian company which is even better. Tim will spend the time listening to you and make the proper the suggestions, so if you are thinking of small or large projects, I do recommend 100% go to Home Hardware speak to Tim and you will have no worries.
It was just a small purchase, and nothing exciting, but when I purchased my laundry tub there, you would have thouight I was buying out the whole store. The service and personality from that young man was outstanding. It made me want to go back again soon.
The products we purchased from Home Hardware were easy to find because they are smaller stores than Home Depot. The products fit nicely and worked properly for our needs. The staff helped to choose the right things when needed.