We started in August and have arranged multiple appointments for measurements to be made. The messages went unanswered for weeks. With measurements finally complete, I paid the balance in full and now hear they have lost our order and I may have a counter for Christmas. There are too many people, levels and third parties involved in the ordering process and there is no one who actually follows through. One person tells you one thing, and someone else in the chain completely denies it. I am so glad we did not order a full kitchen. I cannot comment on quality or installation.