Home Depot - Caledonia Rd

Building Supplies and Hardware
825 Caledonia Rd North York ON M6B 3X8
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63%

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Reviews by rating (past 12 months)

Reviews for Home Depot - Caledonia Rd

Average customer rating:
7.1 10 (20 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Major Appliance- stove

People looking to buy major appliances should read this. If I could give a zero star I would have done so. This place has the worst customer service. None of the staff on the floor knows about how to help out their customers and all they care about it making more sales.

We bought a stove in october 2018. Turns out our contractor for our kitchen gave the wrong measurement so the stove was too large to fit the space we have. We went back to the store and asked if they could help us. The sales person reassured us we could return the one we purchased and pick another one with right dimension. Feels reassured and was given a phone number for their head office to schedule a pickup for return, we went ahead and purchased a smaller stove.

When we went home and called their head office about return,and thinking it was just as simple as picking a time and date, spoked to a guy named Andrew, we were put on hold for nearly an hour and eventually told us unfortunately they cannot take it back because it's past 48 hours.
When I told him the store staff told us it was returnable knowing it's past 48 hours, he said there was nothing he could do was extremely rude about it too.

So now we are stuck with 1 extra stove with no use for it. Keep in mind we were willing to pay their restocking fee. I advise everyone to avoid this place like a plague.

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Carlota
Carlota
3 reviews Toronto, ON
2/10

Terrible installation services

Bought a dishwasher which HD installed. The hose broke twice in the first two weeks, flooding my kitchen, after which HD claimed it was my fault. Finally I insidyed that they send a new installer, after which the hose was fine. Many hours wasted on the phone and in store.

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Kim Robinson in Toronto
Kim Robinson in Toronto
3 reviews Toronto, ON
1/10

Window Blinds in Home Decorating Dept.

FOR THREE MONTHS I've been trying to resolve my window blinds order. On Jan. 30, 2017, I tried to cancel two of the 9 blinds ordered. My in-store consultant was on holiday; I sent him a text and went into the store, with no results. The installer, John, came to install the 7 blinds and took back the two blinds as the cancellation did not go through despite my efforts at the store and my texts to the designer. When the designer, Avi, returned, I told Avi I'd like to replace the two blinds taken back to the factory and he said "no problem", I'll take care of it." Two months later, March 29th, I call Avi and he's done nothing. He sends me back to the store to get the sales rep name as I had only the ID # of the sales associate who tried to help me cancel my blinds on Feb. 1. I call two weeks later and still no action. I went into the store and spoke to Nick in the Decor Section and he contacted Vince Carruto, regional manager for decor. Vince said he'd resolve the issue within the next few days. That was FOUR WEEKS AGO. I've left four messages for Vince; no response. I've asked for an email update and left my email: NO RESPONSE. I've called Nick back at the store; NO RESPONSE. It's now May 18th.
NOONE HAS TAKEN THE TIME TO RESOLVE THIS. EVERYONE PASSES THE RESPONSIBILITY TO SOMEONE ELSE. IN THE MEANTIME, THEY HAVE HELD UP MY REFUND FOR ALMOST FOUR MONTHS!!!
Beware dealing with this company as the customer gets lost and has to do so much work to try to get real action. Promises, yes. Resolution, no. Still working on it....

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Steven from North York
Steven from North York
1 review North York, ON
8/10

Service

I was looking for a bulb which the most efficient in comsuming elecricity. And one of the employee there kindly locate me right place with right product.
It was very pleased to be serviced with that guy.

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Eileen May in Toronto
Eileen May in Toronto
3 reviews Toronto, ON
10/10

Kitchen renovatio

I had a small 30+ year depressing kitchen, tried a closer HD, but they were not interested!(too small a job? I didn't dress well enough?) but this location were helpful, knowledgeable and not pushy. The team the used were always on time and on task. Ripped to the walls, new floor, new cabinets, new appliances. I'm happy!

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maria amaral from Toronto
maria amaral from Toronto
5 reviews Toronto, ON

First Review

8/10

installation service blinds

I've bought some blinds for my living room, kitchen and dining room @ home depot but they were sitting in the box for around 4 months, recently I called them and asked for a quote. Since I've purchased the blinds @ home depot the offered me the best price

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Anne in North York
Anne in North York
2 reviews ,
8/10

Kitchen Renovation

I have renovated 11 kitchens in my life... and wanted something a little different. My husband wanted a more "furniture" look... and we found something we agreed on.. in all places, Home Depot. We ordered a Kraftmaid kitchen in a painted finish with framed doors. The joints are all dovetailed and the heavy drawer hardware is located under the drawers to mainatain the weight more evenly. It looks great! It is my favorite kitchen yet! For about $1,000 more than Ikea, I have a custom look kitchen with wood drawers and upgraded hardware. Thanks Elizabeth at Home Depot on Caledonia!!

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North York
North York
1 review North York, ON
6/10

flooring

Home Depot has a fairly good selection and quality of product but I find the service is lacking. First off it is hard to find someone who works in that department. They don't seem to have backup if that individual is on lunch. Offen there are several people waiting to speak to only one staff person. Recommend they cross train their staff to have greater flexability on areas that require some expertise.

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frank in North york
frank in North york
1 review North York, ON
8/10

tiles

Home Depot - Caledonia Rd
416-780-4730
825 Caledonia Rd
North York
ON
M6B 3X8
CANADA

I went in home depot on caladonia rd for tiles for my kitchen and i needt 100 sq feet,i had no idea what color i should get for my small project but they where very helpful in choose my tiles and grout i needed thanks for your help will come back again for there service

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walter
walter
1 review ,
9/10

compressor

I was looking for a while for a new compressor and was impressed with the knowlege of the salesperson... I wish I remembered his name... He didnt try to sell me anything...just answered my questions... Thank You

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