Home Depot - Billy Bishop Way

This complaint is for Home Depot store located at 90 Billy Bishop Way, Toronto. The Order number is: 127359269. More than 4 weeks ago we purchased a fridge from Home Depot. At the time of the purchase, we were informed that the new unit will be delivered and installed (including the panels) and the old unit will be hauled away without any problem or issue. We were informed that the contractors would book an appointment with us to do the measurements and make sure that the new fridge would fit as well as giving us a quote for installation. We were supposed to receive a call in a few days from the contractor to get a quote. After 2 weeks we did not get any call from the contractors and we had to keep calling the store associates at home depot and the project support to see what was going on. After tens of calls back and forth with Home depot staff and causing us so much headache and inconvenience, only one day before the delivery of the fridge, one of the project support staff informed us that the quick contractors is asking for $1000 to do the installation for a $2400 fridge, and the Quick Contractors company said we don’t deal with the panels. I checked with 5 different contractors in Toronto and they all said the installation fee for that particular fridge is $250-$350 maximum. Also, the store associates told us the installation team would haul away the old unit not the delivery team and the project support said the delivery team would do that, not the installation team. After charging us $2400 and wasting our time for more than 4 weeks, the entire experience was a shameful mess and nothing but a headache. So we had no choice other than cancelling the order. All of your staff members who were at fault in this shameful mess should be ashamed of themselves. I will never step a foot in a Home Depot store again. All of the appliances in the Canadian Appliance website are hundreds of dollars cheaper than Home Depot and hopefully they will never cause us any inconvenience as much you did.