Home Depot - Baseline - Ottawa

Building Supplies and Hardware
1900 Baseline Rd Ottawa ON K2G4L2
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66%

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Reviews by rating (past 12 months)

Reviews for Home Depot - Baseline - Ottawa

Average customer rating:
7.5 10 (15 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Avoid Home Depot's Installation Services when looking for a landscaper

I contracted a landscaper through Home Depot's Installation Department hoping to benefit from the protection brought in by Home Depot in case of problems with the landscaping contractor. Well, I was wrong. Home Depot is not standing by their claim of "RESULTS GUARANTEED. ALWAYS QUALITY WORK. Reliable and Worry-Free". The contractor botched a patio lift, regrade and re-lay job in that the drainage runs towards the house instead of away and the clearance of the patio stones under both the garage passageway door and shed door is insufficient. My recommendation is to save the money and deal with contractors directly instead of via Home Depot.

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Cristian in Ottawa
Cristian in Ottawa
1 review Ottawa, ON
7/10

Plumbing section

Usually I get good service at home depot (Ottawa, Baseline Road) in any section. Unfortunately today was different. I asked a rather simple question to John D. in plumbing about the difference between two toilet fill valves that were very similar, one of them claiming to save water (?). His answer was 'read the label' (sic!). When I insisted he just mumbled some explanation to get rid of me. I found his behavior very rude.

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Joe Walsh in Ottawa
Joe Walsh in Ottawa
1 review Ottawa, ON
10/10

Paint Dept

I was in the Baseline Store on Sept 20, 2017. I was served by Rick in the paint dept. and he gave me more help than I would ever expect from someone in his position.
I highly recommend him and this department.

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henryk in Orleans
henryk in Orleans
3 reviews Ottawa, ON
8/10

Cupboards

We needed cupboards to set up a summer kitchen in the basement,
This was nothing extravagant, an L-shaped kitchen configuration with a sink and a cook top. The Home Depot on Baseline had all the stock we needed at the right price. We loaded all in the truck and brought home. This was great because it stayed a weekend project.
The place looks good and the quality, although not top notch is good enough for the basement.
We recommend. BTW one the fellows helped us load the truck.

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Eric R. Olsen from Nepean
Eric R. Olsen from Nepean
2 reviews Nepean, ON
10/10

floor tile product

The Home Depot rep was very helpful and knowledgeable in helping us select the right tile for a first-time project in completely renovating our entire bathroom from the studs and joists up.

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Carol Ann Steeves from Nepean
Carol Ann Steeves from Nepean
4 reviews Nepean, ON
10/10

Plumbing

We recently did some plumbing in our bathroom. My Husband sent me to Home Depot to get the parts.I had no clue what I was looking for, but the sale associate was so helpful in choosing the parts I needed. When I returned home, my husband praised me for getting the right items. I could not take credit for this. Thanks HD for great staff!

CAS

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spej in Neapen
spej in Neapen
3 reviews Nepean, ON

First Review

10/10

Tool Rental

We were needing advice on how to remove a cement fireplace hearth and when mentioning this to the staff at the tool rental department they further provided recommendations on how to quickly remove the hearth and the best tool for the job. I was extremely happy with their professionalism and knowledge.

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B from Kanata
B from Kanata
6 reviews Kanata, ON
0/10

buying supplies for client

Absolutely THE WORST shopping experience at HD Baseline. I normally shop at the Kanata location, and love it there. This time, I thought I would stop at the Baseline location on the way home from work. I was buying some supplies for a client. Easy, right? Wrong! I couldn't find anyone in the paint section to "shake" my paint cans. Then, I get everything I need and get to the cash. I pay with my Amex. Well, their printer is not working. They ask me if I need a receipt. Uh, yes. I need to get reimbursed. They tell me it will take 10-15 minutes for machine to reboot. I ask if they can just return the materials and resell them to me. "Oh yeah, sure..let's go to the Customer Service desk at the other end of store". We go there and their system hasn't "caught up" so they can't find my order, even though they full-well know I just purchased it. They call a manager, they look in their system, still can't find it. They assume the transaction never took place. I tell them that yes, it did because I put my PIN in the machine and got an "approved" message. They don't believe me. I have to call AMEX and confirm that the charge went through my card. At this point (40 mins later) they tell me "ok, just go". HELLO!?!?! I NEED A RECEIPT. Finally, they realize that yes, they can return the stuff and sell it to me again. I get to leave with my purchases and receipt only 50 minutes later, and no apology. Disgusting!

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Kat C. from Ottawa
Kat C. from Ottawa
2 reviews Ottawa, ON
9/10

Repainting wall tools

I used their loan a tool program. Staff was very friendly and offered the right suggestions for the job. Took the time to explain what tools I needed to repaint and redo my kitchen.

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Lisa
Lisa
5 reviews NEPEAN, ON

First Review

8/10

Kitchen Island

We ordered the kitchen island cabinets and countertops from Home Depot recently and the whole experience is just easy and wonderful. Home Depot offers a wide selection of cabinets from several different manufactures and ranging in price. We're really happy with the result and would highly recommend this store.

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