Had the carpet removed from the two bedrooms in my suite and replaced with laminate. I liked it so much that I ordered the same laminate for the living and dining areas. When it was installed, the product looked very different from the bedrooms. Home Depot agreed to replace it and re-ordered the product. When it arrived, it did not look any better.
Ray and the salesperson in the Coquitlam Home Depot store phoned the factory, insisted that they view the product in different lighting situations before sending it out, then spread it out and checked it themselves before sending it to me again. Third time, the match was perfect.
What I appreciated most, even though it took a few months to get what I wanted - a really good match to a product that I really, really liked, the store kept at it until they were assured that I was happy.
Customer satisfaction is important to this sales person, the installation manager and the store. Much appreciated, and I would purchase other product from them because of their persistence and willingness to have me happy with their product.
- Approximate cost of services:
- $6,000.00