On time, high quality, customer focus.
The quality of a contractor is also measured when things go wrong. In my case, the main condenser unit was delivered from a supplier in rough shaper. Richard, the owner of Home Comfort Canada, who was well into the installation process, called around and discovered that the product is scarce (being early summer and COVID related supply chain issues). He scrambled to find a replacement - and was even proposing a solution that would have cost him more. In the end, a unit was found.
This is along way to say how much attention and care was paid to my situation. And while it did delay the installation's completion by 10 days, it was clear Richard made every effort to rectify the situation.
As far as the rest goes: his advice on where it's best to position head units and the BTU output for each - based on my house's configuration and my needs - were in retrospect, spot on. The system is now active for well over 2 months and I could not be happier.
- Approximate cost of services:
- $10,000.00