You learn the true integrity of a company when things don't go as planned
We had a simple job of replacing an old valve on a radiator. The quote was very reasonable compared to a competitor quote I received at the same time.
The guys were in and out as they had committed and did a great job.
The valve is on the second floor so of course they have to drain the rads for the top of the house. After filling the rads a bleeder valve was left open. We didn't notice until about 5 hours after the job when water was dripping through out kitchen.
We called them up and they came over right away. They drained the water in the ceiling and coordinated for a drywall and painter to come. The damaged area is as good as new.
I am really impressed by the way they owned the problem, resolved it quickly and didn't cut corners.
- Approximate cost of services:
- $900.00
- Company Response
Thank you so so much for such a generous review. It is always our goal to ensure all our clients have a 10-star experience. In all industries, unforeseen events can occur. Thank you so much for all your patience during this event and especially for appreciating that events occur and illustrating that we did what we could to take responsibility for this event.
It is wonderful to have clients like yourself that are so patient with the process. Thank you so so much for taking the time to construct this very informative review. Sincerely Tracey