Hoerner Plumbing & Heating and Drains

Plumbing
868 Broadview Ave Toronto ON M4K 2R1
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Hoerner Plumbing & Heating and Drains
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95%

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Reviews for Hoerner Plumbing & Heating and Drains

Average customer rating:
9.8 10 (331 reviews)

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Russ in Toronto
Russ in Toronto
0 reviews Toronto, ON
10/10

New taps

Very responsive to request for service. Servicemen were friendly and knowledgeable. They looked at other areas of plumbing and made recommendations. The only complaint was the twists in the dryer hose which diminished the dryer effectiveness. We were able to fix

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Company Response

Thank you for taking the time to provide a feedback review. Hoerner hopes to provide a 10 star experience. Your feedback is so helpful. If your dryer requires any further adjustment please do not hesitate to call. Once again we are so pleased that you took the time to provide feedback and we hope we choose us for any future heating, Plumbing or drain jobs. Cheers Tracey

David Lam from Toronto
David Lam from Toronto
3 reviews Toronto, ON
10/10

Faulty kitchen faucet

Emma contacted me immediately as soon as I opened an online request and kept me up to date. I was pleasantly surprised at the level of customer service on a Sunday night when I asked for the work to be done on Monday morning. Martin showed up promptly on Monday morning and discovered the issue with the clogged water flow. He was nice, knowledgeable and professional. Initially, I was worried about the cost of the plumbing service but Martin was upfront and fixed the problem. It was a small fix but a big relief for me. There were no tricks or up sales. Honesty and trust goes a long way. Martin and the Hoerner crew has my vote! I highly recommend them!

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Company Response

Thank you so much for your review, our online presence is so important. Our new clients are able to go on Homestars with confidence in the online review site. In addition we are always sharing our reviews with the technicians since they can be at as many as 3 homes in Toronto a day and they are alway striving to provide 10 star experience. They work very hard to continue to offer the excellent service to each and every customer, with a smile on their face. The feedback provided is so amazing, as we are very proud of them and so we love when the clients share their experience. Thanks so much for taking the time...Cheers Tracey

wilsonberry
wilsonberry
4 reviews Toronto, ON
10/10

Rinnai tankless hot water heater repair

Our nine year old Rinnai tankless hot water heater had been blaring like a jet engine for years. We tried flushing it once a year with vinegar hoping against hope that it would fix the problem. It never did. We called Tracey at Hoerner Plumbing and she had Derek and Cameron out to see what they could do. Years ago, we’d had another outfit look at it, but they could do nothing for us, so I was sceptical. So I was astounded that Derek was able to have it purring like a kitten within the hour. Kudos to Hoerner Plumbing!

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Company Response

This review is amazing in illustrating some of the bizarre issues we address on older systems. Diagnosing a system is very unique to each house. It is specialized so it is wonderful how well you have described the situation of your tankless Rinnai domestic tankless system problem. If installing a complete new tankless with new piping etc. and there is space and access it can be mostly straight forward. However diagnosing older systems from house to house are very unique depending on what occurs during the life of the heating and/or domestic hot water system. Hoerner strives to address the whole system and offers options to the client ways to try to provide a seamless operating system.
Thank you so much for having confidence in Hoerner, and we hope we may be of assistance in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Water in basement and tapnrepair

Cameron and Zahir were very friendly and helpful and really investigated the problem! I love that they called me on cell before the came so I was not waiting around!
Great service and nice guys!!

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Company Response

Thank you so much for your very positive review. We really appreciate your communication. Online reviews are so important to us to grow our business. Thanks so much Tracey

Private User
Private User
Private User reviews Toronto, ON
10/10

Professional, excellent service

9-yr-old ductless unit broke. Hoerner came out quickly & assessed the problem. One of the parts needed was obsolete despite the unit being less than 10 yrs old, and the company (LG) was not helpful! Hoerner went above and beyond to pick up and install a new unit (not LG!)

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your inclusive review. It was very helpful. We the company and the technician are so pleased to receive such a lovely review. We hope we may be of service in the future.
Thanks so much
Have a great day. Tracey

andrew in Toronto
andrew in Toronto
3 reviews Toronto, ON
4/10

Disappointed and over priced

I essentially paid $150 to be told that I should replace two high-priced faucets that were leaking. As requested, I sent photos and specs ahead of time. The plumber and his helper hadn't seen either. The plumber did tighten the kitchen faucet and fix the right handle in place. Apart from that, I was told repeatedly that faucets were too old and needed replacing. Crew went to check the basement bathroom faucet. Ten minutes later, crew said the faucet could not be repaired. So, surprise, it too needed to be replaced. Quote to remove and install new faucet: a whopping $399. From the first call to the visit, I sensed up-sell was the unspoken order of the day. Won't be using this firm again.

0 of 1 people found this review helpful.
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Company Response

We are very sorry for your frustration. Our goal at Hoerner is to create a 10 star experience. Andrew it would be best to call the office, and we could look at the invoice and discuss your options. Also we could send another senior plumber to provide you with another opinion. Another option is we could provide you with a name of another reputable plumbing company in the area to provide you with a second opinion on the diagnosis. Thank you from Hoerner office.

Private User
Private User
Private User reviews Toronto, ON
9/10

Professional and prompt

Had a small leak in the bathroom sink - Horner was able to arrange a technician very quickly. Excellent communication with the main office, technician was very friendly and did a great job on the repair. Price is slightly high but the quality of work and service is equally high, so value is reasonable.

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Company Response

What a great description. Thank you for such a lovely review. Our online presence is so important. We thank you so much for your business and we hope to be of service in the future.

Robin W. in Old Toronto
Robin W. in Old Toronto
0 reviews Toronto, ON
10/10

Drain blockage

Called Hoerner about a blocked basement floor drain. The guys showed up in less than an hour. Very courteous, very professional, very competent. Diagnosed what a former home owner had done to the drain, fixed it, and gave advice about how to maintain the drain. Paid only the "house call" fee. Perfect.

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Company Response

Thank you so much for recommending Hoerner Plumbing. Our online presence is very important. Thank you for taking the time to create a review. We hope to be of service in the future.

Victoria Taylor in Toronto
Victoria Taylor in Toronto
3 reviews Toronto, ON
10/10

Shower Tap

We couldn't turn the handle on the only shower we have in the house. Seems like a smaller plumbing problem but then we couldn't turn the water off! I called Hoerner and they were here within half an hour and out in about the same amount of time. They had the part they needed with them and were quick, clean, polite and made it easy for me to pay them and leave for the appointment I had booked. I will definitely be calling again with my next plumbing job.

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Company Response

Thank you so much for taking the time to go onto homestars, it is wonderful to have the online feedback. We are so pleased that the plumber was quick, clean, polite and made it easy for payment. We really hope that you choose Hoerner once again for your needs. Thank you once again for taking the time to provide feedback.

Anne4pflagmom
Anne4pflagmom
0 reviews Toronto, ON
10/10

Toilet fix

We have an older dual flush that we love. The mechanism on top of the tank had to be replaced. They tracked one down in Italy and said it would be $300. They could se I was hesitant. They went through the numbers and said if the new part didn’t work they would deduct the $300 from a new toilet.

The part arrived. Zahir, nicest plumber in the world came to install it. The toilet should last another 15 years he said.

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Company Response

Hoerner is happy to hear your toilet is in great working order. We try our best to give you options on repair or replacing. Glad to we were able to repair your toilet. Thanks for talking the time to write a review. Tracey.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hoerner Plumbing & Heating and Drains

At Hoerner Plumbing, there is an operator on Duty 24/7, so you will always speak with a person, we will provide you with an exact 2 hour arrival window, our trucks are well stocked, often we can do it all with just one service call, we clean up so well and it is like we were never there.

Services that we provide for PLUMBING are, Install & repair toilet.
Install & repair faucets, Install service to tankless water heaters Install Sewage ejectors as well as install sump pump.
Services that we provide for HEATING are Install service to tankless water heater.Install & service high efficiency boilers for your home.Boiler Service.Service to radiant floor heating systems.
Install & repair Radiators.
Services that we provide for DRAINS are:service to clogged pipes and drains.Camera inspection of drains.Install repair main line backwater valves to protect your home from city back-up.
Hydro Jetting of main drains to remove grease & sludge.
Install & service to sewage ejector & sump pumps.hydronic heating or hot water heating

Yes! Andrew Hoerner Pledges 100% Satisfaction Guarantee, or we will redo the repair for no added fee.

plumbing Plumber | Plumbing
water heater Leak Detection | Leak Repair
plumber Drain Cleaning | Clogged Drain
tankless water heater Plumbing Contractor | Plumbing Service
water heater tankless Boiler Repair | Boiler Installation
hot water heater Emergency Plumber | 24 HR Plumbing
sump pump Water Heater Repair
water heating Commercial Plumbing Contractor | Company
gas water heater Toilet Installation | Toilet Repair City
electrical water heater Residential Plumbing | Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor Solar Water Heater Installation | Repair
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Tankless Water Heater Installation | Repair
Gas Water Heater Installation | Repair
Electric Water Heater Installation | Repair
Solar Water Heater Installation | Repair
Hot water heating
Radiant floor heating
Drain digs
plumbing Install
repair toilet.
Install faucets
Repair faucets
Tankless water heaters
Install Sewage ejectors
Install sump pump
Hydronic Heating
Hot Water heating Installation
Hot water heater servcie
Tankless water heater service
efficiency boilers installation
Boiler Service
radiant floor heating service
radiant floor heating installation
Install radiators
repair radiators
drain service
clogged pipes
clogged drains
drain camera inspection
backwater valves installation
backwater valve service
Hydro Jetting main drains
sewage ejector
install sump pump
sump pumps
toilette install
toilet repair
faucet installation
faucet repair
old home heating
emergency plumbing
hydronic hot water heating
Install tankless water heater
repair radiant floor
Install high efficiency boilers
Install boiler combi units
drain camera inspection
Backwater water valve install
Backwater valve maintainenance
plumbing Plumber
Toronto Plumbing
water heater Leak Detection
Leak Repair
plumber Drain Cleaning
Clogged Drain
tankless water heater Plumbing Contractor
Plumbing Service
water heater tankless
Boiler Repair
Boiler Installation
hot water heater
mergency Plumber
24 HR Plumbing
Water Heater Repair
water heating
Commercial Plumbing Contractor
Commercial plumbing Company
gas water heater
Toilet Installation
Toilet Repair City
electrical water heater Residential Plumbing
Plumber
electric water heater
solar water heater
leak detection
plumber service
toilet repair
drain cleaning
leaky faucet
plumbing contractor
Water Heater Installation
plumbing services
water heater
boiler repair
clogged drain
plumbing service
tankless water heater
emergency plumber
water heater installation
plumbing repair
back up sump pump
drain snake
water heater repair
emergency sump pump
water boiler repair
emergency plumbing
sump pump installation
24 hr plumbing
toilet installation
commercial plumbing
plumbing installation
slab leak
residential plumbing
commercial plumber
residential plumber
Gas Water Heater Installation
Gas water heater Repair
Electric Water Heater Installation
Electric water heater Repair

CATEGORIES
Plumbing, Heating & Air Conditioning, and Drain Services
PRODUCTS
PLUMBING Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. DRAINS Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps.
SERVICES
Plumbing Install & repair toilet. Install & repair faucets. Install fun faucets with amazing touch technology that your family will love. Install service to Tankless water heaters. Install Sewage ejectors. Install sump pump. Hydronic Heating - Hot Water HEATING Install service to Tankless water heater. Install & service high efficiency boilers for your home. Boiler Service. Service to radiant floor heating systems. Install & repair Radiators. Drains Service to clogged pipes and drains. Camera inspection of drains. Install repair main line backwater valves to protect your home from city back-up. Hydro Jetting of main drains to remove grease & sludge. Install & service to sewage ejector & sump pumps
BRANDS
NTI Boilers, Viessmann Boilers, Laars Boilers, Slant Fin Boilers Boiler Combi heating systems (condensing units) Navien tankless water heater, AO Smith Water Heater - Atmospheric, Bradford White, John Wood, Moen faucets, Delta faucets, Kohler faucets, Grohe faucets, American Standard FAUCET, Bio Clean-Drain liquid, Toto Toilet, American Standard toilet, Emergency Plumbing
STYLES
Hydronic Heating systems. Efficient. Professional. Old and New heating systems. Gas systems. Emergency Service 24/7
SPECIALITIES
Hot water heating (hydronic) Install tankless water heater Repair radiant floor Install high efficiency boilers. Install combi units. Drain camera inspection Backwater water valve install & maintain. Building Trap removal. New water service. Repipe house. Emergency service 24/7
WEBSITE
http://www.hoerner.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
7
PAYMENT METHOD
Credit Card,Cheque,Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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