What a great company!
Our Heating Technician, Nicolas, was absolutely fantastic, very thorough and thoughtful. He solved a complicated heating issue - we had a rather obscure problem with our expansion tank - and got everything running perfectly. I'm so impressed with the patient way he interacted with me, taught me about our new Veissmann system, and explained what he was doing. Everyone we've interacted with has been caring and responsive, Kim kept in touch by email as we set up the appointment and sent a photo of Nicolas on the day of the appointment so we could verify that he was working for Hoerner, Andrew Hoerner came by to check in and make sure we were happy. The job was not billed on an hourly basis, but on the type of service call, so it was very reasonable.
I'm so happy we found Hoerner, this is a wonderful family-run company. We're new customers, now customers for life, we'll call them for all our heating and plumbing solutions.
- Company Response
Oh Boy-this is the loveliest Review. I am so so pleased that all of the Hoerner team worked together and supported each other so well. We really want your experience from the beginning to the end to be a great experience. We truly appreciate you sharing your experience online.
Thank you so much from Hoerner plumbing. In future we hope that we can be of service again.
Best wishes Tracey