As far as home ownership goes, surprise emergencies are never fun to deal with! Finding expert contractors to help you get through such situations certainly mitigates the frustration.
I woke up one morning to no hot water in my home. I thought I addressed the problem on my own, but the following day discovered the situation was worse than I thought. The hot water tank had to be replaced.
Since I have tenants, the problem had to be addressed right away. I called a number of HVAC companies for assistance, secretly hoping someone from Hoerner was available to stop by given the companies reviews. I called and members of their team were booked for the day; 15 minutes after getting off the phone with a Hoerner representative, someone from the company called back and said they could fit me as another party had to reschedule.
Within minutes of that phone call, Mike C. was at my doorstep. He assessed the situation and we agreed the tank needed to be replaced. I was worried it would take days before a new tank could be installed! Mike made a few phone calls and subsequent to his last conversation shared that a tank could be dropped off within an hour and the installation could happen same day!
I was impressed by Mike's expertise, as well as his dedication to getting the job done. I was able to step away to complete business calls, and when I returned to the basement saw that the old tank had been removed (already whisked away by members of his team) and the new one in place. Mike was friendly, articulated what was happening with true finesse, and made the whole ordeal feel quick and painless. He represented Hoerner well! Full endorsements and recommendations from me, and I will be using Mike C. and the Hoerner team again!
- Company Response
Jason, We are so happy to hear Mike and his team were able to install a hot water tank immediately. It is people like you that make our job enjoyable and a pleasure to help. Hoerner Heating & Plumbing has 24 hour 7 days a week service to help with these type of emergencies. We look forward to working with you again in the future for any plumbing or hydronic heating issues you may have. Thank you for taking the time to write this wonderful review. Regards, Tracey.