Private User reviews Toronto, ON Joined 2016/02/02

10/10

Excellent Service and Expertise

Toronto

09/08/2023

Im very pleased with the work that was done, knowledge of the technicians and the customer service (including the office staff)!

I found out about this company from my daughter who also used their services and was very happy as well. :-)

Job Price

Approximate cost of services:: $500.00

Was this review helpful? Yes No

Company Response

I am thrilled to hear that you were highly satisfied with the work that was carried out.
We always strive to provide top-notch services, and your positive feedback reassures us that we are on the right track.
Our technicians are committed to delivering excellent results, backed by their extensive knowledge in their respective fields.
It brings us immense joy to know that their expertise has made a positive difference for you.

Furthermore, I am glad that our customer service, including our office staff, exceeded your expectations.
Our entire team places great importance on delivering exceptional, friendly, and efficient customer service.
Your kind words affirm that we have been successful in our endeavors.

I would also like to extend my gratitude to your daughter for recommending our services. It is always rewarding to know that our hard work and dedication have left a lasting impression on our customers, and we are incredibly grateful for their continued support.

Once again, thank you for sharing your positive experience with us. We genuinely appreciate your patronage and trust in our company. If there is anything more we can assist you with in the future, please do not hesitate to reach out to us.

Warm regards,
Tracey Hoerner
Hoerner Heating & Plumbing
4164632573

Hoerner Heating & Plumbing is a locally-owned and family-operated business specializing in Plumbing, Hydronic heating, Drains, and Heat pumps (Air conditioning).
Plumbing is your go to service provider for all your plumbing needs.
Our expert team understands the importance of plumbing, heating, air conditioning, and drains.
Our team is equipped with the knowledge to determine the best solution for your specific needs.
We are trained professionals that excel in installing and maintaining hydronic heating systems, drains, plumbing, and heat pumps(air conditioning) offering you optimal comfort and energy efficiency.
Understanding the importance of plumbing, hydronic heating, drains, and heat pumps (Air conditioning), we can provide expert knowledge on how the system works.
Count on us for top quality service in reliable hydronic heating that delivers exceptional warm-throughout your home.

We are a fully insured and licensed plumbing and heating company.

Hoerner Heating & Plumbing
At Hoerner, there is an operator on Duty 24/7, so you will always speak with a live customer service person to communicate any of your issues with frozen pipe repairs, sump pump repairs, toilet repairs, faucet repair, drain repair, and any other emergencies.
At Hoerner, the technician provides an upfront price option or options at your home before the work begins for work such as water heater install, heat pump/air conditioning install, drain install, and repipe install before they begin.
At Hoerner, our trucks are well-stocked with plumbing and heating parts, often we can do it all with just one service call for a boiler repairs, water heater repairs, and radiator repairs.
When Hoerner visits your home, we clean up after all our work like we were never there. Drain digs and Boiler installs require extensive clean up.

Why we value the work we perform.
Service and installation create a valuable role in increasing the value of the homes. The performance of all the equipment, and fixtures in the home creates a better quality of life.

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Average customer rating:
9.8 10 (673 reviews)

1 review Toronto, ON Joined 2018/03/03

Plumbing Repair Urgent

Plumbing review in Toronto

09/21/2023

We were able to get a plumber to come out to our house on short notice. He diagnosed the problem, got the part and fixed the issue with out taking the entire service call. He was efficient and professional. We plan to use Horner Plumbing and HVAC again. I would highly recommend this company.

Approximate cost of services:: $200.00

Thank you so much for taking the time to leave us such a wonderful review!
We are thrilled to hear that we were able to provide you with prompt and efficient service when you needed it the most.

At Hoerner, our top priority is to make sure our customers are satisfied with our services, and it brings us great joy to know that we have met your expectations.
We are delighted that our plumber was able to diagnose and fix the issue promptly.

Your recommendation means a lot to us, and we're truly grateful for your trust and support.
We look forward to the opportunity of serving you again in the future.

Should you ever require any further assistance, please do not hesitate to reach out for any plumbing, hydronic heating, drains, and heat pumps/air conditioning.
thank you
Tracey
Hoerner heating & plumbing
4164632573

Alison in Kitchener

0 reviews Toronto, ON Joined 2023/09/21

Leaking water heater

Water Filtration & Purification review in Toronto

Very knowledgeable, was able to diagnose issue quickly and took the time to explain things. Also asked him about another issue weve been having and Nicholas gave us a solution to try. Really appreciate his help

Approximate cost of services:: $3,800.00

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Company Response: Alison, That's great to hear Nicolas was able to diagnose quickly. We look forward to working with you for the water heater install. Regards Tracey HOERNER

Dominique in East york

3 reviews Toronto, ON Joined 2011/09/11

Basement rad reconfiguration

Basement Renovation review in Toronto

09/20/2023

The team did an excellent job! Right from booking to completion I could tell I was working with professionals who really care about their service.

Highly recommend and will use again in the future.

Approximate cost of services:: $3,000.00

Company Response: Thank you for the wonderful review. Hoerner Heating & Plumbing specializes in hydronic heating and radiators. Looking forward to helping you again with your heating and plumbing issues. Regards. Tracey HOERNER

Sherwood in Toronto

1 review Toronto, ON Joined 2023/09/15

Annual sewage drain cleaning

Drain Services review in Toronto

09/15/2023

As always Hoerner did a fantastic job!

This was Lances first time to my house and he was just excellent; efficient, thorough and a very happy outgoing person.

Thank you!

Approximate cost of services:: $1,200.00

Company Response: Hello,
Thank you so very very much for your online review.
We are so happy that Lance was an efficient, thorough, and happy technician.
We hope to be of service in the future for any plumbing, hydronic heating, drains, and heat pumps/air conditioners.
Thanks Tracey
Hoerner Heating & Plumbing Service Inc.
416 463 2573

Private User reviews Toronto, ON Joined 2023/06/21

water heater replacement

09/14/2023

We had an urgent need to replace our water heater, and Hoerner staff were very understanding and arranged for the company to respond next day, much to our surprise and appreciation. Mark and Alex were very professional, personable, and courteous, and the replacement went very smoothly. We wouldn't hesitate to recommend Hoerner, based on our experience.

Approximate cost of services:: $4,200.00

Company Response: Thank you so much for taking the time to write a review. We really appreciate it.
The online presence is so important to us.
We are so glad to hear that Alex and Mark were personable, professional, and courteous.
we hope to be of service in the future for any plumbing, heating, and drain issues.
Best wishes
Tracey
Hoerner heating & plumbing
416-463-2573

lee in downtown

7 reviews Toronto, ON Joined 2009/09/02

faulty installation of toilet

09/13/2023

Lance from Hoerner was able to diagnose and fix serious leakage problem that was affecting our bathroom wall. The toilet had not been installed properly and it was leaking under the floor. This leak was causing serious black mold issues on the wall. He replaced the existing toilet with one that was the right size and Re cemented the drain area under the toilet.. which cured the problem.
We are very impressed with Lances work and attitude he came prepared with all the right tools, was very respectful of our home and cleaned everything up and took all the
old drywall, old toilet and garbage etc with him. Place was spotless. I would highly recommend Lance and his assistant Adam who came later for doing a great same day job it was a big fix.

Approximate cost of services:: $2,600.00

Company Response: Thank you so much for your valuable feedback and for giving us a stellar 10-star review!
We truly appreciate your kind words and are thrilled to hear that Lance was able to diagnose and fix the serious leakage problem affecting your bathroom wall.
We take great pride in our technicians.
We are glad to hear that Lance left your place spotless by taking care of all the old drywall, the previous toilet, and other garbage.
We will make sure to pass along your kind words to Lance and his assistant Adam, who also contributed to the successful completion of the job.
We appreciate your recommendation and are grateful for your trust in our services.
If there is anything else we can assist you with in the future for any plumbing,hydronic heating, drains and heat pumps/air conditioning service.
thank you
Tracey
Hoerner heating&plumbing
4164632573

Private User reviews Toronto, ON Joined 2023/07/22

Drain scope and inspection

09/07/2023

Lance was very helpful and informative, very responsive company and their professionals are great, wouldn't hesitate to use them again

Approximate cost of services:: $350.00

Company Response: Thank you so much for such a lovely review. We hope to hear from you in the future for any plumbing, heating or drain issues.
Best wishes,
Tracey Hoerner,
Hoerner heating and plumbing.
416-463-2573

Russell R

0 reviews Toronto, ON Joined 2023/09/06

Boiler replacement

Heating & Air Conditioning review in Toronto

09/06/2023

Hoerner was easy to communicate. They listened to my questions and concern about my boiler replacement. Daniel was the lead tech on this job and he was fantastic. Id recommend Hoerner for all boiler needs. Ask for Daniel!

Approximate cost of services:: $10,000.00

Company Response: Thank you so much for taking the time to share your 10-star review!
We are thrilled to hear that you had a positive experience with Hoerner specifically with our lead technician, Daniel.
We pride ourselves on effective communication and addressing our customers' questions and concerns, so it's great to know that this was reflected in your interaction with us.
Rest assured that we will pass along your kind words to Daniel and the rest of our team.
Thank you for recommending Hoerner. WE hope to be of service for any further assistance in the future plumbing, hydronic heating, drains, and heat pumps/air conditioning.
Thanks
Hoerner heating&plumbing
Tracey
4164632573

Kathryn

1 review Toronto, ON Joined 2023/07/20

Kitchen drain fixed

Our kitchen drain was leaking. Mark came to diagnose and within a few days it was fixed. Always reliable, timely, professional Hoerner staff are amazing. I am so happy with this company and highly recommend them.

Approximate cost of services:: $800.00

Company Response: Hello Kathryn,
Thank you so much for your amazing 10-star review!
We are thrilled to hear that our team was able to quickly diagnose and fix your kitchen drain leak.
Our priority is always to provide reliable, timely, and professional service, so it is wonderful to know that we exceeded your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future for any of your plumbing, hydronic heating, heat pumps, and drain calls.
Thank you
Tracey
416 463 2573

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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