Hildi was lovely to work with and had lots of great ideas. We have a lovely kitchen as a result of her work.

I'd love to give her a great review as a result, but she is a major disappointment in two areas.

The first is measurement: her diagrams were off in one instance by about a foot (!) which cost us a lot of money to fix when we built the kitchen. More recently, we've also discovered that the rough-in she designed for the built-in fridge we are now finally installing is off as well.

The second is communication: she has never responded to a single call or email about either of the problems we had. And honestly, the emails couldn't have been nicer and more understanding - I'd be happy to send them to anyone who doesn't believe me.

I can forgive simple errors, but I can't forgive any business that doesn't own its mistakes and at least attempt to explain them.

Hence the low rating, despite Hildi's considerable skills in some areas. It honestly pains me to leave this review, because she's nice, enthusiastic and not without merit. But the lack of follow-through is simply inexcusable.

Not recommended.