I can't say I was impressed. The sales process was fine, very helpful but execution less desirable. When you pay top dollar for even pressure treated wood you expect premium. Split boards and warped boards installed when question well that's what you get when you buy pressure treated. Opted for upgraded aluminum railing, after installation scratches and nicks were pointed out and the reply was oh sorry you can touch-up with nail polish. Parts of deck are still not level, finish is ok at best. I should have known what the results were going to be when told that the deck was square and not my interlock was when in fact it was the deck that wasn't. Also the fact the way they left job site everyday and over the week-end. Messy job site messy work. At the end you can tell they just wanted to get out of the job. If things were pointed out as being unsatisfactory there was always an excuse not a sorry we will make it right. There are things still not right but i have given up, decided to fix what is left on my own. less painful.
- Approximate cost of services:
- $50,000.00
- Company Response
Dear Private User,
Thank you very much for your review and comments.
We are happy to hear that our sales process was helpful to you. However, we are sorry to hear that the execution was not to your expectation.
We had followed up with the building team about the concerns in regards with the tidiness and rails. We do apologise if it was not to your standards.
Regarding the quality of the Micro Pro Sienna pressure treated lumber we cannot control any cracking, warping, or twisting of the boards. That is completely normal with this type of material as there is no warranty on wood. We did out best to select the better boards and the few that were warped and split were replaced at no cost.Thank you again for your business and we are sorry it wasn't completely to your satisfaction.
Please should you like to talk do not hesitate in contacting us.Sincerely,
Hickory Dickory Decks
Management