I was quoted a price for cleaning of eavestroughs and downspouts - a price I agreed to - and we set up a day for the work to be done. On the day the work
was done, I was left a copy of the original quote with the total crossed out by hand, and an additional amount added. I had never agreed to the add-on. I paid the agreed-upon amount - about $180 - by cheque the next day along with a note explaining why I was not paying he additional charge - about $75. No give on their part and no acknowledgement of their error. After about 8 months they sent the matter to a collection agency. I'm not surprised their approval rating is 38%. Stay away!!!
MY REPLY TO "COMPANY RESPONSE" BELOW:
The company's version of our verbal contract is inaccurate. The amount agreed to was for the full service - cleaning of eaves troughs AND downspouts. And that's what their original paperwork reflected - before it was hand-doctored on site. I am a very dissatisfied customer and will never use them, or recommend them, again.
And I am not alone. When I wrote this review their approval rating on Homestars was 38%. Today it is 30%.
- Company Response
You were quoted a price for eavestrough cleaning. When you requested the additional service of downpipe flushing, we quoted you $16 per each. Its done in this manner as each home has varying numbers of downpipes. On the day the work was done, you were left a copy of the work order by the crew where the service tech manually entered the extended price for the total number of downpipes flushed. Additionally, our office sent you an e-confirmation that the project was complete, invited your feedback and attached the revised bill with the extended price for the downpipes flushed. After months of futile attempts to encourage you to complete paying your outstanding invoice, the outstanding account was placed with Collection. We greatly appreciate your business but understand the necessity to get remunerated so that we can continue to preserve our valued trades people