I was quoted a price for cleaning of eavestroughs and downspouts - a price I agreed to - and we set up a day for the work to be done. On the day the work
was done, I was left a copy of the original quote with the total crossed out by hand, and an additional amount added. I had never agreed to the add-on. I paid the agreed-upon amount - about $180 - by cheque the next day along with a note explaining why I was not paying he additional charge - about $75. No give on their part and no acknowledgement of their error. After about 8 months they sent the matter to a collection agency. I'm not surprised their approval rating is 38%. Stay away!!!
MY REPLY TO "COMPANY RESPONSE" BELOW:
The company's version of our verbal contract is inaccurate. The amount agreed to was for the full service - cleaning of eaves troughs AND downspouts. And that's what their original paperwork reflected - before it was hand-doctored on site. I am a very dissatisfied customer and will never use them, or recommend them, again.
And I am not alone. When I wrote this review their approval rating on Homestars was 38%. Today it is 30%.