Quick and professional service on a dishwasher and a microwave. The office got the parts for me in no time and the technician was very efficient and knowledgeable.
thanks for the review.
Made an appointment to get my Samsung Fridge looked at due to ice and water buildup under the crispers. Explained the issue over the phone and included the serial number of the appliance. Made the appointment on the phone and got a confirmation call the day before (that's what the star is for). Showed up during the time frame of appointment (other star) and that was about it. In and out in 10 minutes, didn't look in the fridge, explained what could be done, cost $530 to fix it. No guarantee, no warranty and only 40% chance to fix the actual problem. Mentioned the model was defective.
Passed on that offer and will be getting a new fridge. Biggest issue is that this could all have been relayed over the phone without an actual visit. Paying $100+tax for someone to be in my home for 10 minutes and providing details that he didn't need to be in person for just doesn't sit right with me.
Might want to look elsewhere for appliance needs or try to ask questions over the phone to avoid a visit.
Before contacting Stephane from Hanks Appliances, we had a horrible experience with another appliance repair company (Moez from PCHS Appliance Repair).
Stephane is highly knowledgable that reflects from deep experience. He showcased a very methodical way of problem solving and did an initial requirement gathering prior to his visit. He was spot on in identifying the issue and took extreme care in removing parts, testing and fixing back in.
He was extremely professional in his work and explained what had went wrong and what needs to be fixed.
Very honest and clear on the costs for parts and services - no surprises.
I can surely trust him for all future work (I was informed that currently he works on Samsung appliances) and strongly recommends others to not hesitate in requesting his service.
Jan 24, 2020
thank you Nick im am happy to hear you had a positve experience with my services. Glad your problems are resolved.
Replace heating components inside of dryer. Technician cleaned inside dryer and switched the door location too. He is very kind and perfect service. Thanks
Thanks for your business Jay we appreciated.
As a premier appliance repair company, it is our highest priority to deliver quality repair services on all Samsung appliance repair in Durham. We accomplish this, time and again, by using the very best equipment. We only use factory service parts. Samsung provides us with the latest technologies and tools at all times, for completing all local appliance service in Ajax, Bowmanville, Cobourg, Courtice, Oshawa, Pickering, Whitby.
Our Senior technician has over 27 years of experience. We value your time and we will provide you with a time frame. Hanks Appliance service in Oshawa
Our technicians scan every service call in order to pre-order parts for your repair to ensure it is done in one visit. We accomplish this in 85% of the time. Contact us today at 905 728 4043 to learn more about what sets us apart from the competition.
The mission of Hanks Appliance Service is to provide honest, reliable, appliance repair services that stands head and shoulders above the rest.