Service was fast and efficient from the first call to set up an appointment to the actual visit. The the technician was knowledgable and professional.

Fridge door needed adjustment. Under warranty Work done professionally and on time as requested. Thanks

Warranty repair done with satisfaction on time as promised. Professional service and very happy with the work.

Warranty issues with the manufacturer of our wash machine, but Hanks was a pro and helped sort it out. Service was efficient and professional.

Quick and professional service on a dishwasher and a microwave. The office got the parts for me in no time and the technician was very efficient and knowledgeable.

Made an appointment to get my Samsung Fridge looked at due to ice and water buildup under the crispers. Explained the issue over the phone and included the serial number of the appliance. Made the appointment on the phone and got a confirmation call the day before (that's what the star is for). Showed up during the time frame of appointment (other star) and that was about it. In and out in 10 minutes, didn't look in the fridge, explained what could be done, cost $530 to fix it. No guarantee, no warranty and only 40% chance to fix the actual problem. Mentioned the model was defective.

Passed on that offer and will be getting a new fridge. Biggest issue is that this could all have been relayed over the phone without an actual visit. Paying $100+tax for someone to be in my home for 10 minutes and providing details that he didn't need to be in person for just doesn't sit right with me.

Might want to look elsewhere for appliance needs or try to ask questions over the phone to avoid a visit.

Before contacting Stephane from Hanks Appliances, we had a horrible experience with another appliance repair company (Moez from PCHS Appliance Repair).

Stephane is highly knowledgable that reflects from deep experience. He showcased a very methodical way of problem solving and did an initial requirement gathering prior to his visit. He was spot on in identifying the issue and took extreme care in removing parts, testing and fixing back in.

He was extremely professional in his work and explained what had went wrong and what needs to be fixed.

Very honest and clear on the costs for parts and services - no surprises.

I can surely trust him for all future work (I was informed that currently he works on Samsung appliances) and strongly recommends others to not hesitate in requesting his service.

Jan 24, 2020
Whitby, ON

he replaced the ice maker under warranty,

Hanks has an excellent appointment making system, they're always on time

their work is the best

Replace heating components inside of dryer. Technician cleaned inside dryer and switched the door location too. He is very kind and perfect service. Thanks

Repair was completed in a timely manner . The gentleman who came to do the repair was very polite and helpful.