Hank's Appliances Inc

Appliance Repair
Oshawa ON L1H 4J6
Write a Review
Write a Review

HomeStars
Appliance Repair
Hank's Appliances Inc
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

68%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Hank's Appliances Inc

Average customer rating:
8 10 (16 reviews)

Sort by

Private User
Private User
Private User reviews Newcastle, ON
0/10

Worst experience- Washing machine service

Worst experience as the technician came onsite didn't know how to fix the issue. He charged me the money and simply said no issues with the machine and no action required to service the drum. Even I asked him to check inside the drum, he simply checked from backside and said everything is fine with the machine. Finally i got help from someone else who is professional from a different company and fixed the problem .
I will not recommend Hanks service to anyone here in GTA.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you for the review. It is possible the technician made a mistake. sometimes it does happen. You have 90 days to contact us. You never did. We are always happy to come back and investigate what has happened. I'm happy you have it fixed now.
Take Care
Stephane

Private User
Private User
Private User reviews Toronto, ON
0/10

Worst Experence

I have a Samsung Refrigerator that has stopped cooling. I called an appliance repair professional to come to my home to diagnose the issue. They provided me with a full report stating that it was a faulty compressor. They advised me that Samsung has a 10 year warranty on the compressor and that i should to through Samsung for repair. After providing all the information to Samsung, they created a service ticket with Hank's Appliance Repair. After receiving an email and text from Hank's, it was very difficult for me to get any answers or updates from them. they said they prefer text communications however it was days between their responses. I called their phone numbers an no one would ever answer live. They finally decided to come over a week later with nothing more that a text message 20 mins before they arrived, good thing i was available. When onsite, the technician was only trying to discredit what the previous technician had diagnosed, stating that it was an internal leak however it would cost another $282 just for him to find where the leak is and maybe another $800 - $1000 to fix. Based on all the research i've already done it was clear to me this was just a money grab. Since the compressor is under warranty by Samsung i asked if he would order me the part and i can have it installed on my own. He stated no, and they he would have to install the part and would charge me an additional $450 for labour plus additional cost for other parts needed as well, far more than the part it self cost. Stay away from Hank's Appliances.

Approximate cost of services:
$1,200.00
Was this review helpful?
Company Response

hi Curtis, the repairman you called was from Brampton he has no positive reviews anywhere. that is probably why he can not find any work in Brampton and has to travel to Oshawa. Your fridge was misdiagnosed by him. We do not replace parts that are not needed. Fridge has a freon leak that can not be fixed or is too expensive to repair. The price you paid is for a pressure test to determine the problem. something the other technician did not do. We told you the fridge was no good. Yet you sold it to some lady out in the west end for 1000.00. I know this because she called me, and we spoke for at least half an hour she has a family to feed, and yet you ripped her off. that was money she had saved to buy a fridge. You sold her this fridge, knowing it was garbage. You are unbelievable to do such a thing to someone.

Lakelover in Oshawa
Lakelover in Oshawa
2 reviews Oshawa, ON
10/10

Dryer repair

Sidney was very professional and thorough with his work. He took the time to properly diagnose the problem. I would recommend him as he is focussed and dedicated to providing great service.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
1 review Toronto, ON
10/10

Samsung Fridge

Service was fast and efficient from the first call to set up an appointment to the actual visit. The the technician was knowledgable and professional.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Pickering, ON
8/10

Fridge Repair

Fridge door needed adjustment. Under warranty Work done professionally and on time as requested. Thanks

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

thanks for the review

Yogi in Toronto
Yogi in Toronto
1 review Ajax, ON
10/10

Samsung warranty repair washer

Warranty repair done with satisfaction on time as promised. Professional service and very happy with the work.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for the review Yogi

Private User
Private User
Private User reviews Port Perry, ON
10/10

Top Notch!!

Warranty issues with the manufacturer of our wash machine, but Hanks was a pro and helped sort it out. Service was efficient and professional.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

thank you for the review.

Private User
Private User
Private User reviews Pickering, ON
10/10

Dishwasher and microwave repair

Quick and professional service on a dishwasher and a microwave. The office got the parts for me in no time and the technician was very efficient and knowledgeable.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

thanks for the review.

Mike
Mike
11 reviews Ajax, ON
2/10

Samsung Fridge Repair

Made an appointment to get my Samsung Fridge looked at due to ice and water buildup under the crispers. Explained the issue over the phone and included the serial number of the appliance. Made the appointment on the phone and got a confirmation call the day before (that's what the star is for). Showed up during the time frame of appointment (other star) and that was about it. In and out in 10 minutes, didn't look in the fridge, explained what could be done, cost $530 to fix it. No guarantee, no warranty and only 40% chance to fix the actual problem. Mentioned the model was defective.

Passed on that offer and will be getting a new fridge. Biggest issue is that this could all have been relayed over the phone without an actual visit. Paying $100+tax for someone to be in my home for 10 minutes and providing details that he didn't need to be in person for just doesn't sit right with me.

Might want to look elsewhere for appliance needs or try to ask questions over the phone to avoid a visit.

Approximate cost of services:
$113.00
Was this review helpful?
Nick
Nick
2 reviews Whitby, ON
10/10

Stephane is 007 when it comes to Samsung Appliance Repair

Before contacting Stephane from Hanks Appliances, we had a horrible experience with another appliance repair company (Moez from PCHS Appliance Repair).

Stephane is highly knowledgable that reflects from deep experience. He showcased a very methodical way of problem solving and did an initial requirement gathering prior to his visit. He was spot on in identifying the issue and took extreme care in removing parts, testing and fixing back in.

He was extremely professional in his work and explained what had went wrong and what needs to be fixed.

Very honest and clear on the costs for parts and services - no surprises.

I can surely trust him for all future work (I was informed that currently he works on Samsung appliances) and strongly recommends others to not hesitate in requesting his service.

Jan 24, 2020
Whitby, ON

Approximate cost of services:
$145.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

thank you Nick im am happy to hear you had a positve experience with my services. Glad your problems are resolved.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hank's Appliances Inc

As a premier appliance repair company, it is our highest priority to deliver quality repair services on all Samsung appliance repair in Durham. We accomplish this, time and again, by using the very best equipment. We only use factory service parts. Samsung provides us with the latest technologies and tools ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Repair pros in Oshawa?