Group 5

General Contractors
Toronto ON
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54%

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Reviews by rating (past 12 months)

Reviews for Group 5

Average customer rating:
5.9 10 (19 reviews)

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jeremy clark from Toronto
jeremy clark from Toronto
1 review Toronto, ON
0/10

Build new bathroom, bedroom on groud floor.

Thom talks a good game but didn't deliver. Quality was very bad, time was triple what he originally said, he wouldn't repair work that was not properly done, there were some accounting issues. I had to terminate the contract before he was finished, and look for my own trades to finish and repair what he had started. One of his trades damaged part of the electrical system in the house, Thom wouldn't hire an electrician to repair it. Had to do it at my cost.
Very bad experience.

1 of 2 people found this review helpful.
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0/10

Home Reno - 2007

Still dealing with major issues - many of them, such as repeated basement flooding - 5 years+ after Thom and his band of merrymen finished their work on our house. Choosing Group 5 has made my life painful.

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Alan Rosen in Toronto
Alan Rosen in Toronto
1 review TORONTO, ON
10/10

Complete renovation-2011

Simply wanted to thank Thom Hirtz for his professional attitude toward our needs. Upon our first meeting till the last day when the keys were handed over, we were involved with every major updates and difficult issues.
After six month of renovations, when we returned every detail had been looked after, the house was in an impeachable state.
I would strongly recommend Group 5 , especially Thom's incredible communication skills involving both of us in the process.
Many thanks for a great job.

Rosen family-Toronto

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1/10

Home Renovation

Thom Hirtz talks a great game, but our experience is that he doesn't deliver...and top top it off his shoddy work was WAY over budget. We experienced significant quality problems with the plumbing (almost nothing done right), flooring (and it can't even be fixed now), electrical, our foundation (leaky basement and other issues), and almost every bit of the trim work (you'd be shocked if you saw). The only subcontractor he used that did quality work was his tiler. Thom could likely have headed off a lot of the issues himself through proper quality checks and site supervision, but my assessment is that he just isn't great with day-to-day operations...a creative mind that's weak on the implementation. My simple is advice is to look somewhere else - don't get sucked in by his charm.

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Forest Hill Renovation
Forest Hill Renovation
1 review North York, ON
10/10

Home Renovation and Addition

Thom Hirtz and Group 5 were an answer to our prayers. Thom took our old and tired Forest Hill Home and transformed our address into a Modern Showcase. Group 5 delivered everything they promised and more. The only budget overage was due to us changing our minds for obviously more upgrades than budgeted for in our original plans. We would definetly use Thom Hirtz and Group 5 again, and have recommended him to some of our neighbors and friends.

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upscale toronto
upscale toronto
1 review Barrie, ON
1/10

renovate house

Thom [removed last name -ed] and group 5 took a basic reno and turned it into a nightmare
Thom [removed last name -ed] was hired as a project manager and payment was a percentage of monies spent.
Thom[removed last name -ed] will produce a contract that is very builder bias, have your lawyer review it.
The authenticity of Group 5`s accounting practices are suspect, double billing from suppliers. Tom Hirtz talks of huge discounts he will get you from his suppliers, never happened, full retail ++
Thom [removed last name -ed] inability to orchestrate sub trades in a logical construction order was very costly.
As project manager he rarely visited the site, little communication, site drawings not passed onto trades, resulting in an unacceptable number of errors and omissions.
Thom [removed last name -ed] and group 5 have an attitude that when a mistake is made, no problem, some-one will repair it later, at the owners` expense.
7 months into the project, no heat, no water, limited electrical and no completion date in site and errors outweighing possible credits, Thom [removed last name -ed] and his little Group 5 abandoned the project (with a sizable check) never to be seen again. This was probably the best thing that happened, we then found a builder with a conscience. An honest days work for a days pay!
Read advise

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Me in downtown
Me in downtown
1 review Toronto, ON
2/10

Whole House renovation

After going through 5 or 6 great renovation experiences with many wonderful contractors, our last project became our first horror story. Thom Hirtz who operates as Group 5 promise many things which he could not deliver, it began with the budget and cost spiraling, like the $30,000 for disposal bins, (it was no tear-down, merely a demo down to the framing), when confronted on the fact that estimates and quotes were doubled and tripled we never received any real answer. After being billed almost $500,000 before drywall was even finished we knew we had been taken for a ride (the building was just under 2000 sq/f). We finally had to part ways as the quality became sub-par, even against code as building inspectors later pointed out. Beyond the fact that what was contracted as a $200,000 job turned into an unfinished/poorly done $500,000 nightmare the very fact that it cost almost $200,000 to fix and complete the job leaves a bitter taste in my mouth.

My honest advise would be to go with a larger company with real experience and not simply a "charming man" out to make a quick buck.

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Homeowner in Cabbagetown
Homeowner in Cabbagetown
1 review Milton, ON
8/10

Complete renovation with addition

After great thought and consideration we decided to take on the task of renovating our home. We interviewed a few contractors and after talking to their references we settled on Thom Hirtz of Group 5. We found the efforts made and put in by Mr. Hirtz and his trades exceptional. They went beyond the call of duty. The project came in under budget and was completed on time.
We are over the top with our home.

1 of 2 people found this review helpful.
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