Greg Free Pool & Spa Service Inc.

Swimming Pools, Spas & Hot Tubs
Oakville ON
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Swimming Pools, Spas & Hot Tubs
Greg Free Pool & Spa Service Inc.
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47%

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Reviews by rating (past 12 months)

Reviews for Greg Free Pool & Spa Service Inc.

Average customer rating:
4.8 10 (5 reviews)

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Sheila Mazza in San Francisco
Sheila Mazza in San Francisco
3 reviews Hamilton, ON
10/10

EXCELLENT JOB AND SERVICE

EFFICIENT SERVICE, VERY REASONABLE AND EXCELLENT WORK GETTING OUR ABOVE GROUND POOL FUNCTIONAL AGAIN. A-1 JOB!!
THEY WERE PUNCTUAL, EXPLAINED EVERYTHING AND FIXED ALL THE PROBLEMS. WE DID NOT HAVE ONE PROBLEM WITH THEM. I WOULD RECOMMEND THIS COMPANY WITHOUT ANY HESITATION

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Hamilton, ON
0/10

Poor closing, poor customer service - DO NOT USE

Paid $500 each for opening and closing last year (our first year with a pool). Water level was not met, pool cover ripped. Called, no answer - that was January, it is now March. Emailed and got a call telling us that they are not refunding and it's not their fault. Liners can leak and we are suppose to check the water level - how the hell are we suppose to know that if our "experts" did not tell us? We asked for a walk through (she reminded me it was free, even though I would have been happy to pay for good advice - we know now why it's free). We are now in need of a new liner and cover - which will be over $3000. STAY AWAY.

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Private User
Private User
Private User reviews Port Coquitlam, BC
0/10

beware of this company

I had used this company for 2 years. the first year they did the job ok. I only get them to open and close my pool. This first year they charged more ($160) more then quoted but said my brand new pool pump seized up. the close that year was also additional cost. Last year 2018 they charged my credit card 3 times without asking. I was also charged for things that I should not have been charged. it is almost impossible to reach Crystal or anyone when you call. THEY NEVER CALL BACK. I like to support local business BUT NOT THIS ONE. beware they talk a good game but don't come through with anything. and they don't return calls when you have an issue. I had called 3 times nothing

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Mr. Nice from Hamilton
Mr. Nice from Hamilton
2 reviews Hamilton, ON
4/10

Poor customer service these days

We used Greg Free pool service for the last 3 years, I thought they were great.
BUT this year we had a little problem, so of course we phoned the office and left a message to talk about it.
Then left another message a couple of days later, none nasty or angry, and a few more over the next couple of weeks, but Greg Free is AVOIDING US!!
The receptionist Crystal never returned a phone call.
We left messages for Greg to call us, he didn’t. I don’t know if he even heard that we wanted to talk to him.
So what is going on?
A Business won’t talk to clients??

Hoe can we ever use Greg Free again? Obviously they don’t want us as customers, BUT WON’T CALL US to tell us.

Very disappointed Greg!

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PJ in Oakville
PJ in Oakville
2 reviews Oakville, ON

First Review

10/10

Knowledge and Dependability

I have been using Greg Free for pool opening/closing and repair or maintenance issues for about 4 years now. I'm sorry I didn't find them years ago. Many pool companies in Oakville have a poor attitude toward customer service and inevitably employ summer students who aren't given proper training. The result is often service that's expensive and sub-standard. At Greg Free, the staff is mature, knowledgeable and dependable. In addition to seasonal opening and closings, I have purchased a new pump and a safety cover. They have given me excellent service and competitive pricing. I would recommend them to anyone.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Greg Free Pool & Spa Service Inc.

Pool openings & Closings, Weekly Service, Licenced Gas Contractor, Service and installations.
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