Great Canadian Van Lines

Moving & Storage
Delta BC V3M 6Z7
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HomeStars
Moving & Storage
Great Canadian Van Lines
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82%

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Reviews for Great Canadian Van Lines

Average customer rating:
8.6 10 (177 reviews)

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Private User
Private User
Private User reviews Vancouver, BC
0/10

Worst Movers Ever

I wish I would have come across they horrible reviews before I booked these Yahoos to do a move. They'll tell you what you want to hear over the phone and take your money, but when they damage YOUR items they will deny, use every little trick in the book (read their contracts carefully) to not pay out a claim. We had various glassware, furniture and a 3000k TV dropped and broken. They went through our personal items, opened boxes. They have zero accountability, integrity and a useless claims department. They should not be in business nor should be handling peoples personal belongings.

You have been warned - there many better moving companies out there. Avoid this one at all cost!

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 7 people found this review helpful.
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Company Response

We have checked with our Claims Department and we don't have a client who has submitted a claim which includes a damaged TV, glassware and furniture. This review is done by a private user so we can't search our client database either.
Our Customer Service Department can be reached at 1-800-665-0055 or you have submitted your review for the wrong company.
Thank you,
Great Canadian Van Lines Customer Service

jkparker
jkparker
1 review Calgary, AB
10/10

Move between provinces

From the first contact to the delivery of our goods, our experience with Great Canadian Van Lines was stellar! Very transparent regarding costs, care in packing and transporting our belongings and timely delivery - couldn't have been a better experience!

Approximate cost of services:
$1,700.00
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Roland
Roland
1 review Vancouver, BC
8/10

moving

Great Canadian Van Lines did a great job moving our stuff from BC to Ontario. The packers were very friendly, efficient and helpful pointing things out with regards to the process and other related items. The driver (Edmonton based) Ima who moved our entire stuff over was very courteous and let us know when he would arrive. The whole process was professional to me and I wouldn’t hesitate doing my move again.

Roland

Approximate cost of services:
$9,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for relocating with Great Canadian Van Lines and taking the time to post a review.
We hope to be of service to you again in the future.
Thank you,
GCVL Customer Service

Satisfied c.
Satisfied c.
1 review Port Coquitlam, BC
10/10

Long distance move from Quebec to Vancouver

GCVL arrived on time, were pleasant, courteous and very efficient. Nothing was damaged in the move which amazing as everything had to moved into a smaller truck to access our new townhouse, so basically everything was moved 3 times. I would certainly recommend them to anyone.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for relocating with Great Canadian Van Lines.
We hope you're enjoying your new home in Vancouver.
Thank you,
GCVL Customer Service

Private User
Private User
Private User reviews Toronto, ON
10/10

Perfect move from Surrey to Downtown Windsor

Bill and company arrived on time. Shipped an entire single detached house worth of furniture across the country and delivered it to downtown Windsor in perfect condition.

We had some very expensive furniture from Bombay and it arrived in mint condition. Move from Surrey to Windsor was flawless and I would use their services again.

Kathy was also helpful throughout the process and was awake 7:30 in the morning to provide us an update of arrival time.

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We will pass on your comments to Bill, his crew and Kathy.
Thank you for relocating with Great Canadian Van Lines and we hope you're enjoying your new home in Windsor.
Thank you,
Great Canadian Customer Service

Kelsk in Calgary
Kelsk in Calgary
1 review Calgary, AB
10/10

Moved in 2 hours

Great company ! They moved me quick - taped my boxes that I forgot to tape. Put things in each room where I wanted them to go and compared to other companies I looked at .. much cheaper :)

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your review and we will pass on your comments to your crew.
Thank you for relocating with Great Canadian Van Lines.

Kristin in Vancouver
Kristin in Vancouver
1 review Vancouver, BC
10/10

Moving from Kelowna to Vancouver

The company we hired in Kelowna sub-contracted part of the shipping to Great Canadian Van Lines. When some items arrived damaged it was quickly determined that it was not Great Canadian Van Lines fault but the other company was uncooperative. However GCVL was great from the moment I contacted them. Shout out to Jane for the excellent customer services and for sorting out our claim. Class act.

Approximate cost of services:
$4,000.00
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Freezy
Freezy
1 review Vancouver, BC
9/10

Household items move from BC to Manitoba

We moved from Vancouver to Winnipeg and felt we were taken care of very well by these folks. They were quick to come provide a quote, and were able to take care of all of our needs, including the car shipping. In the end, the price was significantly higher than the quoted price, but we expected that... we had a lot of books and records to ship.

Amar was the driver and he was totally excellent! Very professional, personable, and funny. Our items all arrived in perfect shape and the team in Winnipeg were incredibly fast and hard working. All in all very satisfied.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for relocating with Great Canadian Van Lines. Amar is an amazing driver and we will pass on your remarks to him.
Hope you are enjoying your new home in Winnipeg and that we can be of service to you in the future.
Thank you,
Great Canadian Van Lines Customer Service

maureen.mainwood
maureen.mainwood
1 review Calgary, AB
10/10

Moving furniture from North Vancouver to Calgary in too drop off locations in Calgary

First of all Juvia in Vancouver (Sorry for the misspeling of her name )was so helpful and efficient on the phone and with further correspondance in emails.
Second of all the great guys both shipping from Vancouver and then the guys who unloaded were super. Efficient curtious,clean and so helpful. The one fellow who was the driver & mover from Edmonton was super I knew when he was coming and we got the stuff all delivered, on time and in great shape. It wasn't a big job just $1500.00 but they were loading stuff from my Mom's place in North Vancouver, as she had passed away and bringing to my house and my daughters also in Calgary. stuff that was precious to us.You should be proud of these workers , please pass these good wishes to them.
Maureen Mainwood a very happy customer.

Approximate cost of services:
$1,500.00
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Company Response

Hi Maureen,
Thank you for submitting a review and we will pass on your comments to everyone involved in the relocation. Happy New Year!
From everyone at Great Canadian Van Lines

KIM in Delta
KIM in Delta
1 review Delta, BC
10/10

Long Distance Move

I had to move to another province for work on short notice. This company was able to give me a time frame of when my furniture would arrive before picking it up. I chose this company for that reason. It was important to me to know when my furniture would arrive because I needed it there as soon as possible. I was not satisfied with other companies that told me they would pick up my furniture first then let me know when it would arrive. I also found the price to be very reasonable. The staff was professional and efficient. Even with a terrible snowstorm going on outside, they arrived at my new location on time. They were very organized which helped make a long distance move less stressful.

Approximate cost of services:
$2,700.00
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Company Response

Hi Kim,
Thank you for relocating with Great Canadian Van Lines and we're glad we were able to meet your time frame required.
Happy New Year and we hope you're enjoying your new residence.
Thank you,
Great Canadian Van Lines Customer Service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Great Canadian Van Lines

Great Canadian Van Lines was conceived in the late 1980’s and commenced operations in Calgary, Alberta in 1990. The company relocated to the greater Vancouver area in 1992 and has operated from this area for the over 25 years. Great Canadian is one of the six major van lines operating ...
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