Great Canadian Van Lines

We went from Vancouver to Calgary. The worst company I've ever dealt with:

- Misquoted us by about $1,000
- Broke valuables and only paid for half of, after much conjouling
- Told us they'd deliver for a particular date and time and ended up being days late with no apology or proactive communication. We took time off work for this!
- I constantly had to check in with them to ensure they did their job and scheduled us in. This was after them taking our deposit.
-Charged us for putting back together equipment but put it back incorrectly

We also watched as the movers opened up their truck door and our precious fitness equipment crashed onto the cold concrete ground. They didn't have the skillset to pack our gear effectively.

Getting our money for damages was a huge hassle and negotiation. I had to threaten legal action. Do not be fooled by their "included" $9,000 insurance policy!

Decided to move back to Kingston. Your mover David Serena went above and beyond his duties. He single handed completed the move as his partner was ill that day. He was pleasant and courteous. I wish I could have done something to help him but I am too old.

I send my staff with this company from Edmonton Alberta to Montréal Quebec.At first I was little bit uncomfortable with price can go up when they take everything to the scale and second when I saw two movers I was thinking about time ( is gonna be all a day).
No, it was a good experience good and professional movers in Edmonton and Montréal both was A amazing number one.No broken staffs everything was good.
Thank you

We moved from Surrey to Prince George and Great Canadian Van lines did a great job. They were on top of things in terms of communication, did everything they could for us to accommodate our timing and needs (even as things changed), their crew was professional and fast, and we received all of our goods undamaged. I would definitely recommend this company.

It was the smoothest, easiest move I have ever experienced. From first contact to receipt of household items in B.C. the process, knowledgeable staff, efficiency, friendly movers were all top of the line. From start to finish it was a seamless and stress free experience.

I moved with Great Canadian Van Lines this summer and had to write a review of my move. From the very beginning until the final item was delivered we received exceptional service. We have to thank our driver Jai and crew for the amazing service they provided. I can't believe what a tough job these fellows do on a daily basis!
That you to the office staff at Great Canadian as well.
We wouldn't hesitate to recommend Great Canadian Van Lines.

We moved our belongings from Toronto to Vancouver. We recognized the fact that our belongings would be one of the many households stuffed in a moving truck and decided to purchase additional insurance and have the movers pack our televisions and computer screens. A few days following the move, we noticed that one of our televisions was severely damaged. I called the company and informed them of the broken television and they denied my claim stating that how were they to know that the tv wasn't damaged prior to the move. I was dumbfounded. Had I known that I had to prove that every item I was moving was in working condition before the move and then again afterwards, I would have picked another company. I bought additional insurance to cover incidentals such as this, but the company said that they would not cover the tv despite the insurance.

Bottom line - don't use this company, but if you must, DO NOT purchase the insurance.

We would like to thank Great Canadian Van Lines for making our move from Ottawa, Ontario to Vancouver, B.C. , a wonderful experience.
Everything went smoothly and as planned. In particular, we would like to thank Mike, in your Ottawa Office, Kyle in dispatch and Bill, our moving van driver for their professionalism, knowledge and timely and informed responses to my numerous and frequent questions. I would highly recommend Great Canadian Van lines to anyone who has a move in their future. They are reliable and a top notch company.

Mother-in-Law died mid-April in Oakville and we live in Nova Scotia; her apartment had to be vacated within a month. Once it was determined that a dozen large pieces of fine oak furniture were to be relocated to our daughter in Enfield NS, I emailed a number of companies.
GCVL was the first to respond -- When I got the reply from Kathy at just after 11:00 Atlantic time, and realised that the company was based in Vancouver, I was immediately impressed that this is a company that wants to do business right across the country. My perception of great service was reinforced every step of the way: They kept us informed, immediately provided an accurate estimate and told us they had a 1000 lb minimum.
Their "14 steps" document proved to be very useful, as we had not had a commercial move in 40 years!
Within a few days they had confirmed a pickup date and worked around the tight schedule required for the elevator at the seniors' home -- only being available away from resident's meal times -- basically 2pm to 4pm.
They took careful note of all the parties' involved phone numbers and were conscientious in calling in good time before both pickup and delivery. Everything was packed/wrapped carefully and the loading and unloading was done cheerfully and expeditiously.
Delivery occurred on the first day of their estimated window, in spite of the serious flooding in New Brunswick which entailed a long detour for the truck because of the closure of the Trans Canada Highway.

It's rare these days to find a company that is so easy to deal with and performs so well at every stage.

I have absolutely no reservation in recommending GCVL to everyone

The move was accomplished with 2 weeks to spare.

The entire procedures were carried out with prompt and courteous services from A to Z ( booking to unloading). All of the items being shifted and delivered safe and sound on time and the employees were very friendly and efficient.

There were no stresses involved at all while under- go and the company delivered the service beyond my expectation.
The rate was very reasonable too.

I highly recommend this company to everyone!!

Many thanks!

Mi-Won Christiaanse