I brought in my 4x6 white high pile rug to be cleaned and refreshed. When picking it up it was all rolled up, so I asked to open it so I can see the result.
THE RUG WAS NEVER TOUCHED!!!!
It was still matted on one side and the lint was still there- exactly the way when I dropped it!!! I even smelled the rug- no hint of cleaner, shampoo, anything.
Unfortunately, I had already paid for the service. The owner told me " That's the best they could do"
Didn't offer to wash it again or anything. I started lifting and combing the matted part with my fingers and he told me that they can go that for me by hand- it will cost me $85.00 an hour!!!!
What a joke!!!
I just put one corner of the rug in our bath tub with a little detergent and it washed beautifully.
Stay away from that place!!! It's a waste of time and money!
No idea how it got any positive reviews at ALL!!!!