Called Gerry's after a storm that destroyed my roof and was told that I would have to wait until they had time. I waited for 2 weeks when my fire alarm sounded as now the roof was leaking after another heavy downpour. I had dealt with Gerry in person years ago and felt confident that the company I knew would deliver. Called again my 2nd and now critical request and was told by a male employee that they didn't have time. I asked him to recommend someone for an emergency repair and was told that he didn't know of anyone. I was floored by the lack of concern. Fortunately, I found a gem in the field elsewhere. I used to recommend Gerry to my friends. No Longer.