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This entry did not meet HomeStars review criteria.
For the insulation, Graham and his co-worker were nice and businesslike. They put down tarps explained what they needed and got right to work. They put baffles in the roof trusses and started to blow in the insulation. They were done in 1 1/2 hours. They took their tarps out and did a rough cleaning. Highly recommend them. For the gutters, they showed up and got right to work. They had a good amount of guys and had the old gutters off really quick. They explained that since my gutters drained in the front, they had to drop them down more to get the slope so they would drain. I appreciate the explanation. Now for the roof, the roof looks good. As for them putting it on and cleaning up, that sucked. Not really safe putting it on, didn't have their ropes out at first until I wrote an email, which I didn't get a response for. Cleanup happened after sunset and the person doing the cleanup only ran the magnet over the walking path. We are still picking up nails in our yard. I complained and I am not sure the staff I have complained to wanted to hear it or are unable of dealing with complaints/concerns. George Kent's other products are great and the roof warranty was a big selling feature even if they didn't cleanup.
They pitched a good price and lifetime warranty. They did quote competitively with another best of 2018 company. They did install on time and cleaned up well. BUT they were vague on detals of the warranty and when I received the actual paper with the warranty I was hugely disappointed.
I bought the window from them on the basis of the price and the warranty, and they failed big time on explaining the warranty . Their verbal explanation contradicted the written one.
I will not be buying another window from them.
Very disappointed with the overall service from this Company.From the initial contact to the finished installation of 4 large casement windows, approximately 3 months.Windows arrived with major defects on the inside trim which then had to be replaced by an expert Frank.Kudoos to Frank for repairing/replacing the trim.One screen came damaged which has yet to be replaced.Maria has been very cooperative with all this delayAt this time, she does not know where the screen is..Ben, the initial installer, friendly but he should have seen the damage on the inside trim of windows and reported the damage.
Would I recommend the Company to others, NO.
I was doing a full reno. I wanted someone that could handle everything but didnt want to go looking for a GC. I heard the radio ad, called them, and booked a sales appointment. I remembered as a kid riding on Mr Kent's double decker buses in Port Credit at the festival and decided to hire the company based mostly on how long they have been in business. The project had a couple hiccups, but nothing serious, there was alot of work to do. Thankfully everything was completed to our complete satisfaction. My wife and I tried pretty hard to find some sort of imperfection in their work and the products and are please to write on this review that everything was finished to perfection. Great job guys!
Thank you for your review! If there is anything we can help you with in the future please just call.
I had 11 windows installed, the windows look amazing, I love the colour and the Quality is top notch. The installation team took amazing care in my house as well as outside. They were thorough, made sure each window was installed properly and operated smoothly. They went the extra mile to fix a decorative area above one of my windows. Now I look at my house from the street and I see a beautiful house and the tried old looking windows are gone. Truly Happy with the results.
Thank you to all at George Kent Home Improvements
Thank you for taking the time to post a review and please mention us to your family and friends as our business is built on referrals
The shingles, plywood, drip edge, flashing and a waterproof base were included in this job. The work was done on time and they did a great job cleaning up afterwards & took all of the debris away. The guys who did the job were very polite and professional. It's been almost a month since the job was completed and there have been no problems. My double carport/covered patio is nice and dry. I was happy with the quality of the work.
Thank you for taking the time to post a review and we look forward to servicing you or someone you might refer to us in the future
The experience began with Kevin who came over and provided us with a clear explanation of the best way for proceeding with the installation of all new windows. The quote was reasonable and well articulated. The experience ended with Jesus and his team who did a great job on the install, which was completed quickly and on time - The end product really improves the whole house (from the interior and functionality of the windows to the exterior capping which looks nice and fresh). I would highly recommend!
Thank you for your review and we will certainly pass your comments on to the team
We asked George Kent for a quote to insulate a crawl space and potentially an attic. Robert came over and gave us a lengthy quote and also indicated some other items that we may want to pay attention to.
Insulation has a minimum price before they could come on site to do the job. After some back and forth, we were able to get to the minimum price. The next issue was the timing. We had to book a few months in advanced, because we needed a weekend appointment.
The weekend came and the team that showed up were very friendly. We vacated the premises for the weekend.
When we came back we had insulation in the crawl space!
We look forward to working with George Kent again in the future.
Thank you for taking the time to post a review and we too look forward to working with you in the future
The work was done in two installations due to the cancellation of the Green Ontario Fund. The first ten windows were done in late October 2018 and the balance on May 7, 2019. Both times the work was done by very competent installers. The men were all super efficient, careful, polite and very considerate. The house was left as they found it - all the old materials were taken away and there was nothing left for us to have to clean up.
The mess created by the cancellation of the Green Ontario Fund caused us very considerable concern through no fault of the George Kent company, however, they were forced to take the brunt of the mess created. They were super. Mr. Palmer went out of his way and several occasions to assure me that they would do their very best to honour my contract.
I certainly feel that George Kent Home Improvements went above and beyond in giving me service under very difficult circumstances. I highly recommend them.
Thank you for your review and for your understanding and patience through the whole Green On process.