Joe from Gas Fix just serviced our Natural Gas Fireplace. He did an excellent job, was extremely polite and explained each step as he worked on the fireplace. The main problem was a poor quality switch that the builder installed. Joe quickly replaced the switch, cleaned the fireplace, and reset logs that had fallen over. He ensured that he covered the floor with a dust blanket and as far I as am concerned he did an outstanding job.
I should have had the fireplace serviced a while ago, since we have been for 13 yrs.
I would highly recommend Gasfix for your fireplace needs.
- Company Response
Thank you Paul for contacting Gas Fix to service your Napoleon fireplace. One of those areas, in which Gas Fix takes a lot of pride, is that we carry over 300+ parts on our vehicles. When parts are required, we usually have them on our vehicle. Our technician has about 10 different wall switches on their vehicle and had the better quality one for your unit. Many of our customers say they should have had the fireplace serviced sooner once they see the quality of work from our technicians. We appreciate those comments as it is a testament to the quality of service we provide. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~