Thank you John for using Gas Fix to service and repair your Hunter fireplace. For those gas fireplaces that have a mercury flame switch, you are correct that the part is no longer available and the two options become repair with a new operating system or replace with a new unit. As we specialize in the repair and maintenance, we typically recommend the repair as the cost efficient option. When replacing the mercury flame switch, we install a new gas valve and a new pilot assembly. Essentially, the guts to your fireplace are completely replaced. Should you ever require us in the future, please do not hesitate to contact us. ~ Jason ~

Thank you Mr. K for your review. We do appreciate your feedback as it helps us to continue to improve our standards to provide the best service that we can. We do agree that the technician should have made every attempt to reach you, the landlord, to discuss the additional requirements over and above the initial job we were there to do.
When our technician first arrived, there was a woman there to meet him. When the technician was half done the initial job, another person showed up who the technician thought was you. When completing the job, the technician found a leaking gas shut off. He showed this new person, who he thought was you, the issue with the shut off. The technician even took a picture when he was doing the soap test to show that it was leaking. This person then said the job needed to be done and authorized the repair.
First, when you first spoke with Scott, the job was to replace a dryer vent as done incorrectly by yourself or your tenant. With the minimal information we had, we quoted $300-$400 before HST. Unlike the LCBO, Gas Fix cannot include HST in their quotes so please note that the HST is extra. The $600 job price you reference includes the HST which is misleading. The pretax total was actually $535.71.
So the issue is really the additional fee of $135.71 for the additional work completed by the technician.
We could have completed the dryer venting repair to clear that infraction but then we would have had to shut off the gas and then quote on a new repair for the leaking gas shut off. Further, we would have to issue a Union Gas infraction notice for the leaking gas shut off.
In essence, we saved both time and additional fees as we suspect those other contractors would have reacted in a similar manner. ~ Jason ~

Thank you for your review and for choosing Gas Fix to service your fireplace and to install the gas line for your heater. When you contact Gas Fix, you are reaching an actual employee who can arrange your service call as opposed to speaking with an answering service. We do our best to make your experience with Gas Fix as pleasant and professional as we can. In many instances, our clean and check can resolve many issues with your fireplace. When parts are required, however, our technicians do carry over 300+ of the most common fireplace parts on their vehicle. As such, Dwayne did have the correct fan and ignitor on his vehicle to complete the repair. We do look forward to hearing from you in the future. ~ Jason ~

Thank you for contacting Gas Fix to have Dwayne service your Instaflame fireplace. When the mercury flame switch fails, there are two options at that point: 1.) Replace the entire unit or 2.) Upgrade the mercury flame switch with a new gas valve and a new pilot assembly. As we specialize in the repair and maintenance of gas fireplaces, we typically recommend upgrading the fireplace with new gas valve and pilot assembly. It's cost effective and our technician always has those parts on the vehicle. We hope you get anther 27 years out of your fireplace. Regular maintenance will keep that fireplace happy. Should you ever require us in the future, please do not hesitate to contact us. ~ Jason ~

Thank you Jack & Gerry for your review and for using Gas Fix to service your Majestic fireplace. We give our customers a two hour window in which our technician will arrive and office staff tells customers that the technician will call first to advise when they are on their way. It's so much better than giving the vague 9 to 5 time that so many trades do. We're very pleased as well that you are satisfied with the job Dwayne did. Should you require our services in the future, please do not hesitate to contact us. ~ Jason ~

Thank you Larry & Dodie for your review and for using Gas Fix to service your Monessen fireplace. Dwayne has been installing and servicing fireplaces for over 20+ years and is highly skilled at resolving issues. He is very thorough when cleaning fireplaces and repairing them. Because we specialize in the repair & maintenance of gas fireplaces, we carry over 300+ of the most common parts on the vehicle and had the thermopile and ignitor required to complete the repair. With every fireplace our technicians service, they always check the safety on the gas valve, always do a draft test on the ventilation and always check for carbon monoxide. Should you ever require service in the future, please do not hesitate to contact us. ~ Jason ~