I was AMAZED at the incredible service that Gasfix provided our family. They came and installed a new gas fireplace. The product and the service was excellent.
I was hosting a party the evening it was to be installed, and unfortunately the glass (that was needed for the front of the fireplace) was the wrong size, but Scott went out of his way, to fix the problem and was back within a few hours with the right size, just in time for my party.
We've had so many compliments on it and have been enjoying it almost daily.
What I also wanted to mention, was how thorough Scott was on making sure our fireplace was safe (no gas leaking, Co2 etc.).
Before Gasfix, I had another comapny in to check on the old log set. He basically just turned it on, and when I asked him about the smell, he said it was because we had not turned the fireplace on in a long time (this was the first time we started it, since moving in, as it's an open fireplace and our kids were little).
Well I listened to my gut and called another company (GasFix).
I'm sure glad I did. GasFix was able to find a leak in the old fireplace, and informed me that the chimney was the wrong size, and that we needed to install glass to make it safe for our family. I was shocked that the other company walked in, and tested nothing...
Needless to say, I'm very thankful for Scott and the team at GasFIx.
So, as you know we ordered a new log set and had glass installed (that covers only the top part) and now the family and I, and even our dog love it!
As a side note, GasFix has also helped with us with our pool heater as well :).
This was my first experience with Gasfix! The service man , Dwayne Hamilton was amazing. Professional, knowledgeable, courteous, neat clean and thorough! This is an 18 year old gas fireplace that looks and works better than before with the new burner and thermostat! Should enjoy this for many years to come! Thank you, a definite recommend!
Thank you for contacting Gas Fix to have Dwayne service your fireplace. We replaced the thermostat on the initial service call and had to order the burner from our supplier. We were able to turn this around in about a week to get that installed and the unit working as it is. Should you have any issues in the future, please do not hesitate to contact us. ~ Jason ~
When we moved into our unit 6 years ago the fireplace did not work. After 2 or 3 visits from service people we were told that the unit had to be total replaced $4000 -$5000.
One last call to Gas Fix. We were told they had the parts and repaired the fireplace. Our pilot light went out serval day ago, called Gas Fix. They arrived totally cleaned the unit, lite the pilot and we were all good to go. Scott was friendly and knowledgeable. He also cleaned up after himself. Great Job
Thank you James for your review and having Gas Fix technicians out to service your Montigo (Canadian Heating Products) fireplace. It was back in March 2012 when we originally serviced the unit. The mercury flame switch (MFS) had failed. When the MFS fails, most other contractors want to tell you it cannot be fixed and that you need a new fireplace over $4000+. We know that is not true. When that switch fails, the repair is replacing the gas valve and pilot assembly. It's because we want to be able to take care of our customers that same day, our technicians carry over 300+ of the most common parts on their vehicles. We had the parts and converted the MFS that same day. In October 2013, we were back to install two fans for the unit and a heat sensor. Both Dwayne, who did the original repairs in 2012 and 2013, and Scott have all these parts on their service vehicles. Now, most future repairs will most likely be limited to maintenance as was the case when Scott was there on December 10. Thank you again for using us over the years. Should you require any service in the future, please do not hesitate to contact us. ~ Jason - Office Manager at Gas Fix (and former accountant for your complex) ~
We have 2 gas fireplaces. Both pilot lights have been turned off for 4 years due to us going South in the Winter months. When we tried to turn the main fireplace one we had problems (we did not try the basement one) Finally I called Gasfix Repairs (my neighbours have the same main floor fireplace and have had to 2 fireplace companies come in only to say they need to replace the entire unit at $5,000 plus) and Mr. Dwayne Hamilton arrived yesterday. Very professional he had all the replacement parts for the main fireplace which was rusted out etc etc and my wall switch also was not working properly. He cleaned everything all the glass replaced my little ambers etc etc and it works like a charm and looks new. So that was the expensive repair. Lucky the basement fireplace was fine the pilot came on but it was VERY dirty inside and spider webs etc again he cleaned everything polished it all up and it works great and looks new. We are very very happy with his service. I have recommended and given his business card to my neighbour this morning who will be calling Gasfix Repair early next week. I told her to ask for Dwayne Hamilton, he has been doing this gas repairs for 30 years and carries everything he needs in his truck. We are very happy customers and will get our main floor fireplace services every fall and the basement every two as it is seldom used. But we will never turn off the pilot lights again as he explained what that does to the burner unit pilot light etc. Thank you Dwayne.
Thank you Mrs. C for calling Gas Fix and having Dwayne there to service the Majestic and FPI gas fireplaces. As you summarized so well, we do a thorough cleaning to the unit and glass as well carrying the parts on our vehicles so when there is a part failure, we can still take care of you that very same day. Though we don't carry all parts, we do carry over 300+ of the most common fireplace parts on the service vehicles and had the pilot assembly, thermocouple, thermopile, electrode, tubing and ON/OFF switch required to repair the unit. It's unfortunate that other contractors are such opportunists trying to upsell a new fireplace but I suspect that is because they are not as knowledgeable as our technicians when it comes to repairs. Though it was an expensive repair, it is much more cost effective than replacing the entire unit at $5000+. Thank you again for writing this review and recommending us to your neighbour. We look forward to hearing from you in the future. ~ Jason - Office Manager at Gas Fix ~
I've been dealing with Gasfix since I first moved into this home 9 years ago and they have always been professional, knowledgeable and courteous. Usually deal with Scott or Dwayne. This time Scott came out because our gas fireplace had an old mercury switch that finally died which means among other things, the pilot light wouldn't stay lit. A few years ago I would have needed to replace the entire fireplace but during a regular service call a year or so ago Dwayne told me there was an upgrade kit now available. Scott came out and installed the new kit and the fireplace is working again just in time for the cold months.
Thanks as always Scott !
Thank you Marc for contacting Gas Fix and being a customer for nine years. We appreciate the trust and faith that you have in us to service your fireplace. Other contractors will tell you that you need a new fireplace. The staff at Gas Fix knows that this is not true and both Dwayne and Scott have the parts on their service vehicles for a mercury flame switch conversion. Essentially, the fireplace operating system is completely replaced during the conversion. You get a new gas valve and a new pilot assembly which includes the electrode, thermocouple and thermopile. Though it is a major repair, it is definitely better than replacing the entire unit when that's not required. Now that the mercury flame switch has been converted to the new system, you will have minimal issues in the future. Whenever your Heatilator fireplace needs service, please do not hesitate to contact us!! ~ Jason ~
We moved into a new home that had a gas fireplace that had been neglected and wasn't working. Scott showed up on time, fixed it up, cleaned it up, and had it running beautifully in no time. Thank you!
Thank you for contacting Gas Fix to have Scott service your fireplace. In many circumstances, a proper cleaning is all it takes to make a fireplace happy again as was the case with your unit. Should you ever require assistance in the future, please do not hesitate to contact us. ~ Jason ~
Scott came to my house on a Sunday so he could do the work before the rain and wind storm that was coming. He knew exactly what needed to be done, he tested everything and he offered a 30 warranty on the work!
I'm so pleased and will be happy to recommend Gasfix Repair.
Thank you Marte for contacting Gas Fix and having Scott service the Majestic fireplace. Typically, we don't work on Sundays but Scott made an exception knowing what the weather was going to be and wanted to take care of the customer as best as we can. He knew what needed to be done that day and did it. There's nothing that makes us happier than a happy customer. Thank you again for your review. Should you require our services in the future, please do not hesitate to contact us. ~ Jason ~
Scott arrived, threw down a dropcloth and assembled his tools; opened the fireplace door and proceeded to clean and check every nozzle and surface. We had been unable to start (due to dead batteries in the little black box inside the fireplace). He thoroughly vacuumed the inside, replaced the "coals"; shined the inside door to sparkling. We will certainly call him to service/clean our furnace next April. We are very satisfied customers.
Thank you Joseph and Theresa for contacting Gas Fix to service your Napoleon fireplace. As we specialize in the repair and maintenance of gas fireplaces, we provide a service that cannot be matched by others in the industry. Thorough is a word that is used a lot by our customers to describe the service our technicians provide. We look forward to hearing from you in April to service the furnace. All the best! ~ Jason ~
I found Gasfix through HomeStars because one of the fireplaces stopped working and the other one getting extremely noisy. Scott arrived right on time according to the appointment with all his tools and supplies. My fireplaces have not been serviced for years and were pretty filthy. Scott checked every single part, did a thorough cleaning and also took great patience to educate me about the basics of how fireplace works.
Good job done. Thank you, Scott.
Thank you Ming for contacting Gas Fix to service your two Montigo fireplaces. In many circumstances, a proper clean and check to a fireplace unit can resolve many issues. Many contractors will clean the glass and light the pilot but as you noted, we are thorough and prepared for whatever we come across. Not only do we vacuum out the units but we also take an air compressor to it to get to places the vacuum cannot. We also carry over 300+ of the most common parts on the vehicle so when parts are required, such as the new gasket and ON/OFF switch, we have them on our vehicle. We also take safety seriously which is why we always check the safety on the gas valve, do a carbon monoxide test and draft test on the ventilation. Again, thank you for your review and we look forward to providing service in the the future. ~ Jason ~
GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. Contact us today for a quote!
Hamilton/Burlington: (905) 523-8751
Oakville: (905) 845-0701
Mississauga: (905) 816-9710
Brampton: (905) 866-5882
Etobicoke/Toronto: (416) 483-9777
Gas fireplaces that Gas Fix services though not limited to this list include:
• CENTURY HEATING
• CLARE BROTHERS
• HEARTH & HOME
• HEAT N GLO
• NORTHERN FLAME
• PACIFIC ENERGY
• POLARIS (POLAR)
• PORTLAND WILLAMETTE
• RH PETERSON
• TOWN & COUNTRY
• VERMONT CASTING
• WOLF STEEL
At Gas Fix, we recommend an annual “clean and check” to your gas fireplace.
A clean & check service call to your gas fireplace includes:
• Vacuuming out the fireplace
• Blowing out both the burner and the pilot assembly with an air compressor
• Checking all electrical components
• Testing the pilot sensor - Thermopile / Thermocouple
• Checking the safety on the gas valve
• Doing a draft test on the ventilation and a carbon monoxide test
• Cleaning the glass
• Checking the window gasket
• Checking the fan, if applicable
• Checking the fireplace on start up
Our technicians do carry over 300 of the most common gas fireplace parts with them enabling them to provide same day service on your gas fireplace.
Gas pool heaters that Gas Fix services:
• COMFORT ZONE
• MINI MAX
• TD LAARS
A light and check service call to your gas pool heater includes:
• Lighting pilot
• Checking operation of pressure switch
• Checking ON/OFF safety circuit
• Checking for spiders in burner orifices
A clean and check to a Gas Furnace includes:
• Check filter for replacement or upgrade options
• Check all wires for damage and state of repair
• Check all hoses for connections, cracks and past or present water leaks
• Visual camera inspection inside duct work on A coil (AC) and heat exchanger
• Heat rise calculation and compare to manufacturer’s specifications
• Full carbon monoxide test of air ducts and venting
• Full air compressor cleaning and vacuuming to ensure product runs smoothly
• Full inspection report on completion