Hired Gas Fix to repair Pool Heater. They fixed it. Got Charged a fair labour rate but got gouged on the parts price. I paid $686.49 for 3 parts that are readily available in the marketplace for for under $250.00. I didn't expect to get taken advantage of by a company that we had used in the past and when I objected to the parts price the repair tech immediately threatened to take the parts out and leave. I complained to head office and the GM called me a few minutes ago to explain that in order to have these parts readily available to customers, that this is their pricing policy on parts. So they win, I lose. I would recommend to anyone thinking about using Gas Fix to get a quote first, let them leave and then find someone more reasonable to do the repairs. An extremely unpleasant experience.
I wasn't surprised to see a quick response from the company as they don't want others to question their parts pricing tactics. I signed nothing to provide the go ahead to install the parts at the verbally quoted price of a couple of hundred dollars each. I immediately went to call distributors of the parts and discovered the price quoted was outrageous. Upon return to the tech to raise my objection, the parts were already in and the well rehearsed threat to remove them and leave immediately and charge for the labour was delivered. Its a bit like Ransomware on your computer, pay now or suffer the consequences. Thanks for your quick reply and good luck to you and your business. A dissatisfied customer will tell between 9-15 people about their experience, I'll make sure to multiply that .