Gallant Marble Company Ltd.

I approached Gallant Marble as they appear to be a reputable company from their website and after visiting their fabrication warehouse. Everything seemed fine up until the measurement day when I was told that the original measurements that I had provided initially during the quotation (which I received from my kitchen contractor) was much different than the final measurements. For this part, I agree there may have been some changes in the kitchen design and was willing to accept changes in price for this difference. Previous to the measurement date, I had advised the sales representative Leo that we expected the L shaped piece to be constructed as one single piece without the need to joint/cut to connect since this would be very apparent to the eye. Leo went on to advise me that if this was the case, there will be a price discrepancy but should NOT be material. Thus we proceeded with the measurement with a $200 deposit. After the measurement was done, I called Leo wanting to know what the final price would be only to have my nightmare started. First, I was told not to bother with the request to have the L shape in one piece without the cut as it would cost an additional $2100 (40% increase) totalling $6000 vs. $4400 with the L shape being cut and joint by another piece. I was so upset I had to get opinions from other marble companies as I really could not justify a 40% increase from a company that claims they are one of the largest marble company on the market thus having one L shape piece shouldn't be a problem. I was luckily enough to find another company who advised me that they could provide me with all my requirements of one single L shape piece with a thicker granite (3cm) & machine cut edging profile vs Gallent's 2cm with gluing on the edging profile. So what I ended up with is a better, thicker granite without the need for plywood and gluing on the edging for less than what Gallant quoted me with the compromise of cutting up the L shape and jointing it with another piece. I then approached Leo explaining to him the situation and how much time I wasted with him and all the stress he put me through. I then told him I would like to apply my $200 deposit on one of their sinks and that I was not expecting a refund. He then advised me how he had to review with other administrative staff and would get back to me. After 4 days of waiting, he came back advising the $200 deposit can not be applied towards the sink. My advice for all those potential customers who is considering Gallant is to do your homework and call around for quotes before putting any money with Gallant. From a price and quality of stone and workmanship, there are better and more reputable competitors out there.