bought a lap top and asked for certain programs and features that needed to be installed and said this laptop is the one I need and now a week later the program do not install I took the lap top in to have them install the program 1 week later still cant install programs.
I wanted to buy a laptop for my school so I went to futureshop since they had a "back to school sale" going on. I know they work on commission so it was pretty easy to get a sales associate. I decided to purchase the toshiba ah6 which was around $1000. The sales associate then asks me if i want to throw in the all-in-one printer for anohter 20$. I say sure. Then he proceeds to tell me that I need to get norton virus or my computer will catch a virus when i connect to the internet and that they need to set up the computer for me and to create a backup disc which will cost another 150$. So all in all, he wanted me to pay 400$ more. no thanks. I put it down and went to another store . Turns out that you can create the back up disc on your own (you just click a button on the desktop that says "create backup disc" and you're done)and that's what he wanted the 150$ for. Everytime i go to futureshop, it's not genuine customer service that i get.
Mike was the salesperson we dealt with, and he was extremely knowledgeable. We bought our appliances all together, so Mike offered us a great deal. He gave us great advice about the different brands so we could choose the brands that met our needs the best. Delivery was prompt and the delivery people were friendly and polite. The range of products in store helped us to make an informed decision for each appliance, and Mike did some extra research to help us find the dishwasher we wanted. We had very particular needs and expectations, and each one was met.