My experience with Furniture Medic of the Greater Toronto Area was a frustrating one. I wanted to replace broken mechanical recliner on my sofa with an electric one. The owner replied saying that he would need to do $125 assessment to check if it can be done. Other business charge around $60 for the same assessment but I have agreed as he claimed to have a lot on experience with this type of retrofits.
During the assessment the owner was very optimistic about the prospects of completing the project. He claimed to have a shop with all the new and used parted needed.
He promised to contact me within two weeks to provide an update on the follow-up visit date. He asked for an assessment fee to be paid in cash and offered $5 discount for that. Once I paid him he didn't give me a receipt or an invoice, just walked away.
And then he just disappear, no follow-up texts or calls, he ignored my questions sent via text messages. I had found another company (Sofa Doctor) who completed the project for me in a couple of weeks.
In summary: high assessment fee, shady practice of taking cash and not issuing any proof of payment and all talk and promises and no actions to actually do the work. That was my experience.