January 30, 2008
Hi, I have bought a bed from the Furniture Giants on Kennedy, North of Lawrence in Toronto. They delivered the bed after a delay of 5 days, and it was defective. I took my complaint to the store and showed them the pictures of the defective product, and the sales person verified that it was a manufacturing defect and signed at the back of the invoice that it will be replaced in one week. It is more than a month now and each time I go there and talk to them I hear a new story. They are not willing to exchange the product and had scheduled a couple of times but never happened. Last time that I went through a serious discussion with them, they signed a paper stating that they will replace it by Thursday or they will give me full refund plus 25% for compensation. Later on, however, they called me and asked to pick up the defective product on Tuesday and provide a new one on Thursday. I can not trust them because they keep changing their words, they have issued an invoice which belongs to another branch (which is closed), and they asked for cash. What can I do? The product cost $500 and it is thus not worth hiring a lawyer or going to court. The bed is in very bad condition, it is made of cracked wood with cracked varnish.