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Clera Windows And Doors By Fm Industries

Windows & Doors Installation & Service
Toronto ON
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Windows & Doors Installation & Service
Clera Windows And Doors By Fm Industries
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89%

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Reviews for Clera Windows And Doors By Fm Industries

Average customer rating:
9.4 10 (2359 reviews)

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HomeStars in Toronto
HomeStars in Toronto
1 review Toronto, ON
10/10

Front door and kitchen patio door

We are extremely happy with Clera Windows and Doors from start to finish—we first met Muneeb, our salesman, who was terrific, patient, and answered all our questions to meet all our needs. Alex, the installer, was outstanding. He and Kai did a stellar job installing our elegant front door and amazing kitchen patio door, and they cleaned up beautifully. We can't recommend Clera Windows and Doors highly enough.

0 of 6 people found this review helpful.
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Company Response

We are so pleased that you've a positive experience with Clera. We strive to exceed our customers expectations on every installation and we're happy that we succeeded with you, as well. Enjoy your new Clera products!

Private User
Private User
Private User reviews Windsor, ON
10/10

Large Kitchen Window

My experience with Clera Windows was very good. My sales representative was Gary very personable, informative and helpful in my selection of the best type of window. The installers were very pleasant workers as well and cleaned up everything. I live in Windsor.

0 of 5 people found this review helpful.
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Company Response

Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

Greg K.
Greg K.
1 review Richmond Hill, ON
10/10

Built and installed windows

We were very pleased with Clara Windows. We had called a few different company’s and many did not want to take our job because we only needed two windows replaced (kitchen and large front window). Our Clare sales person (Vito) was happy to take the job.
We were very impressed with the team that came to install the windows. They were thorough, professional and very hard working. They didn’t miss a thing! They did a great job cleaning up inside and out!
We would definitely use this company again!

0 of 5 people found this review helpful.
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Company Response

Greg, We do our very best to overachieve. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clear for many years.

Jay H in Brampton
Jay H in Brampton
2 reviews Caledon, ON
10/10

Custom Door

Thrilled with our new custom entry door as well as a new patio door in the back. Dennis in sales was reliable, answered all of our questions, and was very interested in the final outcome. Dieago in installation was very friendly, showed great attention to detail and did an amazing job. Thanks for everything!

0 of 5 people found this review helpful.
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Company Response

You're going to love your new Clera products, Jay. Great investment in your home!

murvale13
murvale13
1 review Verona, ON
10/10

Windows for the whole house, plus entrance door

The work was very professionally done, the staff was very polite and did the job very quickly in the time promised. I highly recommend Clera Windows for your window needs.

0 of 5 people found this review helpful.
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Company Response

One of our favourite things is to start the day with a lovely HomeStars review, Murvale. Thanks so much for yours!

Dana F.
Dana F.
1 review Newmarket, ON
10/10

window install, main floor

Anthony and Michael did our main floor window install- amazing! They made sure everything was done properly, they were very courteous and efficient. Couldn’t be happier with the final product!

0 of 5 people found this review helpful.
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Company Response

Dana,Thanks for the awesome review.We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

Private User
Private User
Private User reviews Little Britain, ON
8/10

Great job on our windows

Responded very quickly to our request for quotation to replace an entire wall of windows. Price was reasonable given the huge size of our job. We give the installers lots of credit for working during a couple of the coldest days of the year and weathering thru a really challenging job! The after installation service we received was also very responsive and accomplished what we needed. Only constructive comment is that the installers left a fair bit of mess outside - bits of trim, insulation, caulking and some glass (it was winter and there was snow so arguably impossible to clean up perfectly). Overall, very satisfied with the service and product and will likely use them again to replace the balance of our windows.

0 of 5 people found this review helpful.
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Company Response

Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

David in Toronto
David in Toronto
1 review Ottawa, ON
10/10

Window replacement in an Old Stone Home

We wanted to pass along an amazing recommendation and review for Clera Windows. We live in an old Stone Home in Ottawa Canada and were a bit concerned about finding a window partner that would understand the unique realities of our home and construction. Chris made the effort up front to ensure that the window design matched our existing windows as closely as possible. We went from existing wood to vinyl - and it worked. We are thrilled with the results. I would also like to point out that the installation team were friendly, courteous and very professional! I would highly recommend this company!

David Ritonja - Ottawa, Canada
16 April, 2019

0 of 5 people found this review helpful.
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Company Response

David, we wish to thank you for your review. We love to hear from our customers and we're happy that you had a great experience with our company. Thanks again!

Winston in West Toronto
Winston in West Toronto
2 reviews Toronto, ON
5/10

Good product, poor customer care and service

We recently replaced a dining room window with large sliding glass doors, and chose Clera in part because of the outstanding reviews on this site. While we are happy with the end product, we did not have a positive service experience from our regional team in West Toronto.

Initially, we were impressed with the knowledge and professionalism of the sales rep. We really liked being able to customize the size of the doors and sidelights without a significant cost premium. The doors seem good quality, energy efficient and functional.

It went downhill from there, however. Though we were told the crews work through winter, our project was delayed two months due to the cold weather. Not a big deal with us, but no one called to keep us updated. Nor did anyone tell us how much of a mess to expect during installation or take any step to prevent the inordinate amount of brick and drywall dust that permeated every corner of the main floor, inside closed cupboards, under closed doors and all the way to the second floor -- even with half a dozen of our own tarps set up to contain it. We subsequently learned the opening could have easily been sealed off by the Clera team with a plastic enclosure. Also, despite our voiced concerns, nothing was done to protect our new PVC deck beyond the 4 x 8 plywood we had positioned under the new doors. As a result, it was scratched around the plywood perimeter as the brick and debris hit or bounced to the deck. Finally, we had to withhold money and have the installer back, first to fix the sloppy exterior brick mortaring, and then a second time to remove the mortar residue (see photos, after each visit and final). Our sales person was unprofessional throughout this botched work.

With minor efforts to provide decent customer care and do the job right the first time, this could have been a stronger review.

7 of 7 people found this review helpful.
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Company Response

Dear Jacques, Thank you very much for your feedback and we are glad that you are happy with the end result. Sales Rep should have told you that Cut outs cannot be done in cold weather and you have to wait till the weather gets warmer. We install the job in the month of March and it was still cold and that is why you see the split in the mortar. Sales rep should have explained to you that brick cut outs make a lot of mess and try to understand your requirement of asking for extra protection against dust and charged you for plastic enclosure which he did not. Also, those plastic enclosure are good for internal cutting of drywall cut outs and not sure they will be effective for cutting the bricks. Installers did use the sheets to protect your deck however some debris fell beyond the protective sheet and we apologize for that as installers should have taken more precaution. At the same time, when anyone does any structural change, please expect lots of debris and dust during the renovation. We hope that you enjoy your Clera products for long time and we will spend more time to train our sales team by setting up the proper expectations on every job site specially when dealing with cut outs. Thanks - Clera Admin

Colleen Gransden-Gowman from Windsor
Colleen Gransden-Gowman from Windsor
2 reviews Windsor, ON
10/10

Two doors

We are very pleased and satisfied with our doors. They look amazing and bring such class to our house. We listened to Gary's suggestions and we are thrilled. He is a very honest, reliable and trusting sales person. We had Gary install 2 doors and a large window in our old house 10 years ago. My daughter just ordered windows from Gary as well.
Thank you from Colleen in Windsor, Ontario.

0 of 5 people found this review helpful.
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Company Response

Colleen, we are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows And Doors By Fm Industries

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.