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Clera Windows And Doors By Fm Industries

Windows & Doors Installation & Service
Toronto ON
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Windows & Doors Installation & Service
Clera Windows And Doors By Fm Industries
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Reviews for Clera Windows And Doors By Fm Industries

Average customer rating:
9.4 10 (2362 reviews)

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Glenn in Orangeville
Glenn in Orangeville
1 review Orangeville, ON
10/10

Windows Replaced

After looking for about 2 years and 12 different companies for estimates, FM Clera windows stood out with the best. Out of 12 companies, FM was one of two companies that provided a written estimate. The sales woman wore a company shirt, very easy to talk to and very knowledgeable. They were extremely competetive. Home Depot Windows were more than twice the price and their estimate was scribbled on paper. Real professional. Not.

The install crew came on a few cold January days and aside from some miscellaneous debris found when the snow melted, a very good job. Several neighbours have inquired and are impressed.

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John Peterborough
John Peterborough
1 review Bobcaygeon, ON
10/10

Whole House

From the moment the sales woman arrived at my house I was impressed,no hard core sales technique just a friendly conversation regarding my windows and what to expect, I was very impressed and pleased, the installation was just as impressive friendly experienced installers put in my windows and door, I knew I was in good hands, the product is great and looks beautiful, I would recomend FM Windows to all
John

1 of 1 people found this review helpful.
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R in Durham
R in Durham
1 review Courtice, ON
0/10

Window Replacement

Well I can't give a review on the quality of workmanship or the finished product because we are still waiting for the install to begin. The latest 'update' will put us at 15 weeks after the contract signing. The contract listed 6-7 weeks & the salesman said maybe 5 weeks but there has been one 'reason' after another for the delay. Unfortunately, to add insult to injury, I had to start calling the salesman after week 10 for an update. Thankfully, the job is small - our original intention was to complete the entire house (even had a quote for all windows) with FM if we were happy - not gong to happen!!

3 of 3 people found this review helpful.
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Verna from Brampton
Verna from Brampton
1 review Brampton, ON
1/10

Door Installations

I ordered three special sized doors to replace my old ones and had to pay extra money as well as wait 9 weeks. FM Industries installed two standard size doors instead and has refused to do anything about it. I can't get my furniture out of my basement now! I have been insulted, ignored, degraded and even threatened by one employee! Two months later and so far the manager has not contacted me to resolve this. I am now writing a letter to the vice president and later to the BBB and a consumer protection agency if I don't get what I paid for.

5 of 5 people found this review helpful.
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Ruby in Brampton
Ruby in Brampton
1 review Brampton, ON
10/10

Replace front windows

FM windows were on time to start their installation. They replace all the windows in timely manner. We felt the difference as we do not hear anything from outside after installation. Installers were very professional and polite. They clean all the mess after installation. Installer Ranjan was amazing and he knows the art of caulking. I highly recommend FM windows to all my friends and relatives.

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BC in Kemptville
BC in Kemptville
4 reviews Kemptville, ON
1/10

Window replacement

I wasn't as fortunate as other reviewers. The installation of my FM Industry (Clera) windows was completely botched. The windows themselves are fine, but the installation was a complete joke. The capping slopes in and water pools on the sill. Ice forms inside due to lack of insulation - no insulation on some windows or on the door frame - confirmed by third party installers and by a recent NRCan energy audit which failed a blower door test. Massive air infiltration was confirmed around all windows and the front door. Repeated efforts to rectify the poor installation have fallen on deaf ears. Very frsutrated and disappointed.

UPDATED Jan 05, 2010 – I'm into my third winter with these windows and am very disappointed with the performance. Ice forms on the inside of the windows (not water, but ice), cold air still comes in under the front door sill, and it is very uncomfortable to sit anywhere near a window. I'm truly amazed that anyone would rate these windows with top marks. I must have received a dud batch because mine are worse than the 20 year old wooden windows I replaced.

11 of 11 people found this review helpful.
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Marlene in Brampton
Marlene in Brampton
3 reviews Brampton, ON
9/10

3 Windows & Patio Door

F M installed 3 windows and a patio door Nov 22 2006. Returned within weeks to fix door lock by adjusting catch. Returned that spring and loosened catch further so now it stuck out even more. Door still wasn't locking by late fall so I called Nov 2007 and left a detailed message as instructed. Nobody returned call. Called again Feb 2008 and was told I would have to pay for a service call even though this was an on going problem. I now had a door that didn't lock, a screen that you had to close twice to fit into the pocket and plugs falling out of the frame. When I purchased with F M Industries I liked the quality of their product and they came highly recommended but I didn't feel I had the same experience. Update: We just wanted to add that once FM Industries were made aware in writing of the exact problem we were having with or patio door, they fixed it in a prompt and courteous manner. It was an easy repair that just took a little time and in no way reflected on the exceptional quality of their windows and doors. I would not hesitate to use their services again or recommend them to anyone. Sincerely, Bill in Brampton.

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JV - Manotick Ontario
JV - Manotick Ontario
1 review Almonte, ON
9/10

Window replacement

We became very concerned when our installation date had to be re-scheduled, but after a telephone call to the VP we were assured that the job would start on the following week and that we had one of the best teams performing our installation. The job involved 3 cut outs to make our windows larger. The installation crew arrived on time and once they started we believed that in fact we did have an extremely professional crew and as a result we are so delighted with the overall job we have been recommending FM to our family, friends and neighbors.

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Jeff from Oakville
Jeff from Oakville
1 review Oakville, ON
10/10

All new windows and Doors

FM Windows installers took pride in workmanship and did a great job !Sales manager was extremely helpful and managed the project very very professionally. I referred FM Windows to a couple of neighbors
who also are using them.

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Company Response

Lovely reviews like yours are very gratifying to read, Jeff. Thank you so much!

L. D. Guelph
L. D. Guelph
1 review Guelph, ON
10/10

windows and doors

I just had to write a quick review to let you know pleased we are with our new windows and doors. We can't believe how beautiful the house looks or how much warmer it is!!! The installers were wonderful and worked non-stop! They cleaned up after themselves and rechecked all their work. We are truly pleased with the products and service we received from FM. We have already and will continue to recommend your company.

L.D.

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Company Response

Lovely reviews like yours are very gratifying to read, L.D.. Thanks so much!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows And Doors By Fm Industries

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.