Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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Robert in Ottawa
Robert in Ottawa
1 review Hamilton, ON
8/10

Responsive regarding warranty

They responded well to a recent warranty claim. My only suggestion would be to update the local contact for Hamilton on the main site for service requests. Getting hold of them for service was a challenge, but local manager responded well once we were in touch with him.

Approximate cost of services:
$14,000.00
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Customers feedback is so important to us Robert. We truly appreciate yours!

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Robert in Ottawa
Robert in Ottawa
1 review Hamilton, ON
0/10

Bad install and no service response

Purchased windows in 2014. Salesman was very slick. Quality of install was very questionable from start. Windows are drafty. The inside pane window cracked this winder because of cold. I tried calling the local branch #92 in Hamilton. However, the phone service is no longer in service. I tried emailing service using the email on their site: service@clerawindows.com 3 weeks ago but never received a reply. I tried calling the service department at head office last week but never got a reply. I tried calling again today. The windows are supposed to have a lifetime warranty but this company's strategy is if they can get in contact with us, we do not have to honour the warranty. That seems to be the strategy based on a number of other reviews on this site. I have provided my account # and contract number every time I have contacted the company.

Approximate cost of services:
$14,000.00