This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
I had windows done by Fm Industries, we were so impressed with the noise reduction (I work nights) the insall went great and looks great we would recommend FM windows & doors to anybody
We had used FM to replace most of our windows on the main floor about 6 years ago. The only window we did not replace was the front bay window. We called them up this fall and they installed the window and made the front of the house look great by installing siding around the bay window.
I had approx. 12 windows replaced at my house this past summer the installer came to remeasure recheck and check to make sure all everything was acuate. He mentioned a new color would look great with my brick color with is something I would not of picked. The windows look great and I am very happy with the whole experience.
We replaced all windows and doors in our home and were completely dissatisfied with the salesman, the install, the company as a whole. It took approx. 10 months to complete the job, the salesman screwed up all the measurements, ordered the wrong windows and doors in some cases and the final install of our front door was sub par. They also never paid their installer after all was said and done.
Great clean up, slow to get started but once they got going I was very happy with the workmanship. I would recommend them to others as the look was great, updated the house and will be great for re-sale value. Looking forward to having them do my back windows next, once these are paid for!!
FM Windows had been recommended to me by a business acquaintance who was really pleased with the work he had done by this company. I called FM for a quote. The manager who came to my home really knew his stuff, put me at ease and was not at all high-pressure, and the price was very competitive, so I felt very comfortable in signing a contract. The windows were ready and installed within the time frame the manager had promised. The installers were highly professional and friendly, and I have nothing but good things to say about my whole experience in dealing with this company.
From the first meeting I was very impressed with the level of knowledge and expertise the salesperson had. The installers were excellent and very efficient at their job, follow up was done after to installation to make sure I was pleased with the job. I would highly recommend this company to anyone without hesitation
We were charmed by the artistic salesman and reasonable pricing. Unfortunately, the salesman happened to be a very unorganized and hard to reach person as we could learn it about him later on. Massages left in his personal voice mail could be returned only after a call to the main office. The delivery was delayed by almost 4 months. Windows installation was lousy: not plumb, yellow foam sprayed on the black roof shingles and the outside brick walls, drywall ripped around the windows – the room walls had to be repaired and repainted on our own expense. The FM Industries installers used MDF to frame the windows, not wood. We received much unexpected reaction from the main office when complained about the deficiencies. The person who seemed to be the owner of the company demanded a full payment immediately and threatened to pull out the workers if we do not comply. At that moment the front door was removed and the replacement one had yet to be installed. When we refused to pay in full until everything is completed according to our contract the installers just walked away and we were left to deal with the front door installation ourselves. Fortunately, it was early afternoon and we managed to hire a contractor to finish the job the same day. A week later we negotiated a price reduction with the tough owner, which yet with the added costs for room renovation and the front door installation resulted in $600 more than we originally signed off to spend on the windows and front door replacement. Last week I called the FM Windows to order replacement weather stripping. It deteriorated rather quickly within a 4 months period. I had to talk to the owner once again and had to listen to a very abrasive lecture on how big a full I am expecting that the company will honor their lifetime warranty after the contract was short paid. The gentleman hung up on me without giving a chance to reason. We have read and also heard several times from the salesman that the company has been in business in Canada for 30 years. Somehow it does not feel as Canadian business at all except for the first encounter with the salesman.
This customer has neglected to pay his account in full. He owes FM Industries $1400.00 which has caused us to invalidate his warranty. His complaint to the BBB was dismissed because of the same, and we simply cannot honour our warranty if the services are not paid for.
Upon receipt of the balance owing, we will reinstate his warranty and rectify any ligitement complaints immediately.
Customer Service Supervisor
FMI HEAD OFFICE
We were very pleased with the quality and the installation of our windows and doors. The installer answered any questions we had and the job was finished on time and the clean up was immaculate. We would highly recommend FM Industries.
Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.
Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.
We manufacture. We install. You save.
Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton