Installers left a mess that I had to clean up, jambs were not flush to wall and had to be redone, silicone was a mess and had to be redone, silicone on my siding, silicone on my porch. When installers returned, more garbage had to be cleaned, siding is discolored where they cleaned the silicone, more silicone on my porch, one jamb slopes downward and isn't level. But the windows seem to be really good so far.
- Approximate cost of services:
- $20,000.00
- Company Response
Hello E Spink,
We thank you for reaching out to us. We are pleased to hear that you are happy with your new windows. Your business and your satisfaction are incredibly important to us and our commitment to provide the best possible experience has not changed. It's unfortunate for us to read that your recent experience with us was only a 2-star rating. As per your signed completion form that we have on file, you have replied that you are 100% satisfied with your installation, 100% satisfied with overall quality and appearance, and 100% satisficed with the window and door operation demonstration. We are surprised and disappointed to see the 2-star rating especially after such a GREAT completion rating. We have notified your local branch manager of your feedback, they should contact very soon to discuss on how they can assist you further.
Once again, we thank you for your business, and wish you the best.