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Clera Windows And Doors By Fm Industries

Windows & Doors Installation & Service
Toronto ON
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Windows & Doors Installation & Service
Clera Windows And Doors By Fm Industries
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89%

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Best of 2019 winner 12 timesBest of 2019winner 12 times

Reviews for Clera Windows And Doors By Fm Industries

Average customer rating:
9.4 10 (2332 reviews)

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David in Toronto
David in Toronto
1 review Ottawa, ON
10/10

Window replacement in an Old Stone Home

We wanted to pass along an amazing recommendation and review for Clera Windows. We live in an old Stone Home in Ottawa Canada and were a bit concerned about finding a window partner that would understand the unique realities of our home and construction. Chris made the effort up front to ensure that the window design matched our existing windows as closely as possible. We went from existing wood to vinyl - and it worked. We are thrilled with the results. I would also like to point out that the installation team were friendly, courteous and very professional! I would highly recommend this company!

David Ritonja - Ottawa, Canada
16 April, 2019

0 of 1 people found this review helpful.
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Winston in West Toronto
Winston in West Toronto
1 review Toronto, ON
5/10

Good product, poor customer care and service

We recently replaced a dining room window with large sliding glass doors, and chose Clera in part because of the outstanding reviews on this site. While we are happy with the end product, we did not have a positive service experience from our regional team in West Toronto.

Initially, we were impressed with the knowledge and professionalism of the sales rep. We really liked being able to customize the size of the doors and sidelights without a significant cost premium. The doors seem good quality, energy efficient and functional.

It went downhill from there, however. Though we were told the crews work through winter, our project was delayed two months due to the cold weather. Not a big deal with us, but no one called to keep us updated. Nor did anyone tell us how much of a mess to expect during installation or take any step to prevent the inordinate amount of brick and drywall dust that permeated every corner of the main floor, inside closed cupboards, under closed doors and all the way to the second floor -- even with half a dozen of our own tarps set up to contain it. We subsequently learned the opening could have easily been sealed off by the Clera team with a plastic enclosure. Also, despite our voiced concerns, nothing was done to protect our new PVC deck beyond the 4 x 8 plywood we had positioned under the new doors. As a result, it was scratched around the plywood perimeter as the brick and debris hit or bounced to the deck. Finally, we had to withhold money and have the installer back, first to fix the sloppy exterior brick mortaring, and then a second time to remove the mortar residue (see photos, after each visit and final). Our sales person was unprofessional throughout this botched work.

With minor efforts to provide decent customer care and do the job right the first time, this could have been a stronger review.

2 of 2 people found this review helpful.
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Colleen Gransden-Gowman from Windsor
Colleen Gransden-Gowman from Windsor
2 reviews Windsor, ON
10/10

Two doors

We are very pleased and satisfied with our doors. They look amazing and bring such class to our house. We listened to Gary's suggestions and we are thrilled. He is a very honest, reliable and trusting sales person. We had Gary install 2 doors and a large window in our old house 10 years ago. My daughter just ordered windows from Gary as well.
Thank you from Colleen in Windsor, Ontario.

0 of 1 people found this review helpful.
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mac
mac
1 review Brockville, ON
10/10

Windows

Very happy with the quality of the product. Despite a minor installation issue local Clera rep resolved
It quickly and efficiently showing to
Is that Clera stands behind their strong products. Would definitely recommend this product and the local rep to anyone.

0 of 1 people found this review helpful.
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Company Response

We do our very best to overachieve. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clear for many years.

mmontgom
mmontgom
1 review Kingston, ON
10/10

Front and Back door and front window

Excellent
Employees courteous and prompt
We were advised advised of the date and time for work and they were on time and completed the work in the time slotted
Very happy with the job and service

0 of 1 people found this review helpful.
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Company Response

One of our favourite things is to start our day with a lovely HomeStars review, Mmontgom. Thanks so much for yours!

brenda.collins
brenda.collins
1 review Wooler, ON
9/10

Windows installed ...large sizes and front door plus large patio door

Large Windows installed and front entrance door. The were fast and very clean. We a a few minor issues that were resolved in a proper time frame. Dealing with the representative was especially pleasant. He had our concerns looked after immediately

0 of 1 people found this review helpful.
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Company Response

Brenda, we are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

D. Martin
D. Martin
1 review Kingston, ON
10/10

New Windows

We were new to the area and found them highly reviewed on this site.

From start to finish, they were honest, polite, and professional, and they made sure to present us with all the possible options and left us feeling comfortable with our choices. Their workmanship was excellent and met our high expectations, while also finishing on time.

We are very pleased with their work and highly recommend them to anyone looking for a dependable window or door installer.

0 of 1 people found this review helpful.
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Company Response

When we read reviews like yours, D.Martin, it's inspires us to continue to do our very best to overachieve, every single time. Thanks for the inspiration!

Greg Whaley in Caledon Village
Greg Whaley in Caledon Village
1 review Caledon, ON
10/10

Home Window Replacement

Had all the windows in our home retrofitted with new Clera windows. Installer Diego is fantastic. Did an amazing job removing old windows and retrofitting with new. He was neat and tidy, courteous and did a fantastic job. Cleaned up work area at end of each work day. Fantastic windows!

0 of 2 people found this review helpful.
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Company Response

Greg, thank you for the lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words.

David B.
David B.
1 review Toronto, ON
10/10

Windows

The job was well done and was finished on time. Our new windows looks amazing now. The crew are hardworking and very professional and friendly.

0 of 2 people found this review helpful.
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Company Response

Customer feedback is so important to us. We truly appreciate you taking the time to write such a kind review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Bay Window, Gararge Window

Rick and Owen came on a very cool day and worked most of it on the outside. Their efforts provided us with two beautiful windows which are very easy to open and are very nice looking from the outside as well. Hans has provided us a very friendly business to deal with, and we are totally happy to maintain doing business with him in the future.

0 of 2 people found this review helpful.
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Company Response

You're going to love your new Clera products. Great investment in your home. Thank you for choosing Clera!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows And Doors By Fm Industries

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.