Floors Direct West

Floor Retailers
5170 Dixie Rd Mississauga ON L4W 1E3
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72%

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Reviews by rating (past 12 months)

Reviews for Floors Direct West

Average customer rating:
7.6 10 (17 reviews)

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Abhishek in Brantford
Abhishek in Brantford
1 review Brantford, ON
0/10

Hardwood

We bought hardwood from them.... firstly they started with quote of 4.99 which when we checked with other places they decided to match and lower to 4.58..thanks and kudos ! all good business and no complaints.

The moment though when i was away and my wife went to finalize everything, they took advantage of her nicety and her trust by selling the transitions and moldings for 3X the market price!! Would say that is very very shady business....transitions and moldings for $100+ a piece??? We had high opinion for them until this hit...

Yes, we as consumers should have been more careful but please don't go by their word! Things could have been handled better. Every business is in for a profit - which is fair but trying to take advantage of a customer is not a part of good ethics!

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AL MISSISSAUGA
AL MISSISSAUGA
3 reviews Mississauga, ON
10/10

Tiles , carpets , hardwood

I've been dealing with Josie ever since they opened their location . We bought our first home nearby and walked in and have had all of flooring needs purchased thru them . We always were given great product and a great price . In fact we have referred many of our family and friends to them and they were amazed at the pricing and products available . All of our flooring needs have and will be purchased from them as they treat us as great customers and never disappoint .

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Anna
Anna
3 reviews Toronto, ON
10/10

condo engineered wood

I would like to thank Josie for her amazing knowledge we were given. I researched many flooring companies Direct Floors came in at the best price. Josie worked out pricing according to our budget, making our condo renovation a breeze.
I highly recommend them. Josie thank you for all your help.
Anna Mazzulla

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arnie.duliunas .
arnie.duliunas .
3 reviews Mississauga, ON

First Review

10/10

hardwood floor installation

Josie and Ed were very helpful with finding the hardwood my daughter wanted for her new condo. Frank and his boys installed the flooring quickly and without any glitches as occurs in installations. Everyone was a professional and job well done. I would recommend them and use them for my flooring needs in the future. Their score should be a 10+ in my mind because of the experience we had.

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Bernadette from Milton
Bernadette from Milton
1 review Milton, ON
10/10

hardwood floor

Direct flooring of Dixie Mississauga did my entire floor on the upper floor in my house. My builders was asking for double that price. They did a magnificent job better than my builder. I have issues with my hardwood floor my builder installed on the main floor but haven't hard any with direct floor. You can see the nails from my builders. I had to be searching for direct floors nails. They are there but they did such a good job you can hardly see it. I love my floors. Very friendly Lady Josey. I would recommend them to anyone. Remember it is direct flooring in Dixie. Great job.

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Renovator from Toronto
Renovator from Toronto
1 review Toronto, ON
10/10

Flooring

I've done a lot of renos & design projects, but I've never encountered retailers or trades that made me feel more like family than a customer.
I chose a new-ish product that does not yet have a lot of presence in the market. Choosing from a 20x20 sample, I did not get quite what I expected. Josie stuck her neck on the line and mediated with the distributer to rectify the entire situation. She put her own business on the line to make sure I was happy with my selection. Her, Al and all the others in the shop were friendly, jovial and extremely helpful from the first day I walked in with twin toddlers running amok, to the last time I went in on crutches! There is noone better to deal with about such a major decision for the home.

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David from Mississauga
David from Mississauga
2 reviews Ajax, ON
10/10

Tile purchase

I saw the review from a tile customer and thought I should as well share my experience with Floors Direct West Mississauga. This company is excellent. I had excellent service and was 100% satisfied. I am sure if you had brought your concern about the difference in colour to them before you installed the Tile, they would have taken care of it. Once you install the product, especially as your own contractor installed it, you have accepted it as the right product. My experience with this company was excellent and I recommend any one to them 100%. The quality of their service is superb!!

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Kathy from Mississauga
Kathy from Mississauga
1 review Mississauga, ON
0/10

Floor Tile

Wanted to match tile purchased several years ago, store told us same tile available. It was not the same shade and we noticed after our contractor installed. Owner Josie yelled at us (I am 8 months pregnant), told us even a child knows that (repeated 3 times). Shrugged all responsibility for not informing us, blamed the contractor, used the word 'hell' and walked away from us. BUYER BEWARE!!

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David from Mississauga
David from Mississauga
3 reviews Mississauga, ON
0/10

Laying Hardwood floor

So dealing with this company was good, but not great. Ed was very accommodating but in a way that he just wanted to make a sale, which is expected from anyone who is selling you something so it is not a jab at Ed, he was just doing his job. None the less he is very knowledgeable and did try to find me the best deal for the hardwood that I wanted.

The issue came when I was given their "most experienced" crew. Naming names is not important and really irrelevant so I will not do that. The crew worked fast and was very nice, but the there were so many things that were not done and now I am feeling the effects of them:

1) They never checked to see if the floors were level before laying the floor. So now there are spots on the floor that squeak between the doors of a couple of the rooms and it feels like the plank is dipping when you step on it.
2) The removed and replaced the banister and did a horrific job, they drilled to many holes for the poles and then patched it up so terribly, the ruined my post because they did not know that there were screws holding the rail to the post and tried to cut it with a flat saw.
3) We chose inset vent covers and they are all wobbly because they could not take the time to make sure they were flat.
4) After bringing up the issues the contractor was not willing to admit his mistakes and said that he was not a railing expert and should not have done the railing. If you don't have that expertise why are you laying floors? 100% of the time if there is a railing you would have to remove it and redo the nosing.

So after a lot of back and forth I was refunded $300 for the work and now to fix this railing snafu will cost me way more.

I would not recommend go to them for installation and you might as well not buy wood from them either.

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Christina Moss from Mississauga
Christina Moss from Mississauga
3 reviews Mississauga, ON
10/10

Full Upstairs Carpet & Runner

Amazing store to deal with. On time, on budget & professional.

Josie was accommodating for us, more than we expected. We had three separate visits to ensure we were making the right purchase. They even stayed open late so we could pick up samples.

They were able to help us meet our budget and even came in for installation no Mothers Day to accommodate us moving into our new home.

Will be working with them again when we are ready to install hardwood on the main level,.

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