Fits Right Industries

Countertops
6-19272 94 Avenue Surrey BC
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HomeStars  >  Countertops in Surrey  >  Fits Right Industries
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69%

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Reviews for Fits Right Industries

Average customer rating:
8.2 10 (9 reviews)

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Private User
Private User
Private User reviews Simcoe County, ON
5/10

Just OK

I found the owner to not be the friendliest person. A bit cranky. Once I finally was able to get him to come for measurement things were pretty timely from there. My biggest problem with this company was the installer. He was a fairly older gentleman and ended up damaging our wall and banister trying to get his tools into/out of the house (I didn't notice damage until he left). He was not very tidy either. The install of counter seemed ok. Complained to owner about damage installer had done leaving the job which he promptly replied to but he wanted to send installer out to fix it. I didn't trust installer to fix it properly so I just ended up having to fix it myself. I would maybe recommend this company if it was a different installer. In the end I was disappointed.

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Company Response

Private User, It is unfortunate that your experience with our company wasn't a positive one. We strive to meet our customer's needs in a professional and friendly manner. The installer you have described has many accolades and this is the first time we've heard a negative review regarding his demeanor. I can assure you that he is a Red Seal Certified Carpenter with many years of experience in the industry. Thank you for your review, I will speak with him directly to ensure that his attitude and workmaship are on par with what we expect for our clients. Kim Romer

Private User
Private User
Private User reviews Surrey, BC
10/10

KITCHEN COUNTERTOPS & ISLAND

If you are a senior or a woman doing renovations in the Surrey, BC area, go no further. One phone call to Peter, he came, measured and sent a quote by email the same day. In exactly 7 days he had the material and arranged for installation the next day. Erin the installer came promptly at 9:30 and was done by 12:30, one man who did an awesome job removing & installing. Fits Right is a husband & wife operation, courteous, fast, reliable and very reasonable. This is a company that you can truly trust.

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Company Response

Thank you so much has for your kind words! We really appreciate your business.

Kim

Debra from Surrey
Debra from Surrey
1 review Surrey, BC
10/10

replaced kitchen countertop

We had another company put in a kitchen countertop for us. It was horrible, sloppily applied and uneven at the miter. An neighbour had Fits Right Countertops, put their countertop in, and it was beautiful. We contacted them, Peter came out saw the numerous problems we had with our so called professionally installed countertop, gave a quote to remove and redo ours. Within a week we are now, the proud owners of a properly installed countertop. And, the best part is, it was cheaper than the original purchase.
Thanks to Peter and Rob for their expertise, it was installed right the first time. We highly recommend this company. Thanks again, Fits Right Countertops!

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Sara Pike in Langley
Sara Pike in Langley
2 reviews LANGLEY, BC
10/10

bathroom ensuite countertop

Fits Right showed up on the day and time expected for the quote and when I asked for a specific date and time, they showed up at precisely the right date and time. I asked for a larger sample for my bathroom countertop and they gave me a few big pieces to bring home. They were courteous and very accomodating. I would highly recommend this company.

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Company Response

Thank you for your kind words. At Fitsright, we strive to make your renovation project as smooth as possible.

alan - in surrey
alan - in surrey
1 review Surrey, BC
10/10

Kitchen countertops

Fits right solved our problem, I was worried I would have to rip off the entire backsplash off but they didnt have to. They suggested improvements and did them all for us. Project was finished on time and on budget. The sales people did a good job, they brought in a number of samples for us to choose from, and there was no pressure.

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Company Response

Thank you for your encouraging review. We are pleased to know your kitchen renovation was a positive experience. We appreciate your business.

Kim Romer

Donna
Donna
11 reviews Langley, BC
10/10

kitchen countertops

we had an estimate and fitting done on our kitchen counter which needed an overhall very badly. the hardest part was picking out the new counter colour. the lady that worked there helped me and gave me a few samples, not little tiny ones, but big ones that I could take home and lay out and decide. it was like she knew exactly want I wanted before I even went home. the came and measured, and within 4 weeks the counter was in. they left no mess for me to clean other than wiping the counter after the 4 hours as recommended. I would certainly use them again.

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Company Response

Fitsright strives to put our customers needs first. We appreciate your business and find pleasure in knowing that your kitchen project was a positive experience.

Regards,

Kim

rick in chilliwack
rick in chilliwack
1 review Chilliwack, BC
10/10

countertops for kitchen

Fits Right installed new kitchen countertops in our home. They measured, manufactured and installed in about a week and a half. They did the work right before Christmas and we were able to serve dinner for 10. We are happy with them.

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Company Response

Cheers to a happy holiday!! I'm glad to hear that everything worked out and you were able to host Christmas Dinner in your newly renovated kitchen. Thanks for your positive review and for your business.

Kim :o)

bjc in vancouver
bjc in vancouver
1 review Vancouver, BC
3/10

Counter installation

We were referred to Fits Right by IKEA. My initial impression, when I booked a measurement appointment, was how unfriendly their customer service was. For installation, they used a contractor - who installed the counter crooked! We got a lot of attitude when we asked them to come back and fix the problem. Overall, very disappointed with this company.

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Company Response

Unfortunately I'm not familiar with this job as it has been so many years and I've just recently joined HomeStars. I'm sorry your experience wasn't positive as we work very hard to put our customers first. I will speak with our team members to esure that we are all on the same page, following specific company guidlineswith regards to customer service. Thank you for your feedback we appreciate your input.

Regards,

Kim

Warren in New Westminster
Warren in New Westminster
12 reviews Vancouver, BC

First Review

6/10

Kitchen Countertop and Breakfast bar

I was sent to Fits Right when I purchased my countertop through IKEA. Let me start by saying I am very happy with the work they did on the countertop. Since then I brought them back to put in a breakfast bartop with the same material as the countertop. I was initially happy but after closer inspection found that it wasnt level. Unfortunate because beyond this it looks great. Staff was courteous and timely on their service calls. Your call.

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Company Response

Thank you for your feedback. Unfortunately given that we are putting countertops on existing cabinetry, it is important that all leveling be done to the cabinetry to ensure a proper fit. Although I cannot comment on the specifics of this particular job, what I can do is have a discussion with our team members to ensure that any technical issues that arise on a given job are properly communicated to our customers. We strive to provide a quality product and are grateful for any input that will help us to improve.

Regards,

Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fits Right Industries

Fits Right Industries is a Postform and Flat Lay Laminate Counter-top manufacturing company based in Surrey, British Columbia. We provide laminate counter-tops for new construction as well as for the home renovation market. Our primary customers are developers and cabinet shops however we also service the retail industry. Fits Right ...
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